Belmond Reservations and Operations Assistant

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Role & Responsibilities

• Manage staff travel arrangements, including hotel bookings, flight reservations and ground transportation, ensuring a seamless travel experience.
• Use advanced programming skills to plan operations with different providers and optimize scheduling efficiency.
• Maintain and update departmental cost files to support data analysis, cost monitoring and planning by senior operations staff.
• Enter and maintain accurate general yearly planning data, including dates, timings, stations, occupancy, meals and other requirements.
• Create advanced guest-requirements reports for all onboard departments to support delivery of a luxury experience.
• Organize and coordinate passenger arrival and departure transfers, applying detailed knowledge of Venice logistics and serving as the main contact for transfer providers.
• Gather information from the Reservation Office, travel agents and data systems and communicate it clearly to staff.
• Monitor stock supplies with the warehouse to ensure departmental needs are met, and prepare and complete supplier documentation accurately and efficiently.
• Ensure compliance with safety regulations and protocols, including those established by railway authorities.
• Follow environmental regulations and take measures to minimize environmental impact.

Qualifications

• Preferably a bachelor's or master's degree.
• Professional spoken and written English, Italian and/or French.
• Preferably knowledge of Venice and its logistics.
• Advanced Excel skills to support spreadsheet and data-related tasks.
• Advanced capability in managing and maintaining guest-related information through specific systems, ensuring accuracy.
• Guest-oriented and service-minded.
• Quality- and customer-service-driven.
• Professional and pleasant disposition.
• Ability to use initiative and be proactive.
• Ability to work under pressure.
• Availability to work flexible hours on weekdays and weekends, including public holidays.

Skills

Experience

At least 1 year of experience in luxury companies.

Education

Preferably a bachelor's or master's degree.

Benefits

Discovering Belmond programme, offering complimentary accommodation at Belmond hotels, discounted rates for trains, cruises and safaris, and discounted food and beverages. The company also supports employee development and well-being.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.