- Location
- Lima Callao Region Peru
- Employment
- Full-Time
- Seniority
- Mid-Level
- Posted
- Nov 11, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Reservations Agent manages bookings for direct passengers and travel agencies, sends confirmations, supports clients, proposes alternatives, optimises inventory, and coordinates with sales executives to improve reservation conversion and service occupancy. The role requires technical studies in a relevant field, advanced English, intermediate Microsoft Office, and at least two years of customer service experience.
Role & Responsibilities
- Prepare and send reservation confirmations to clients, specifying the date, service type, number of passengers, and confirmation code.
- Assist direct passengers and travel agencies.
- Support clients by answering questions and enquiries about reservations.
- Offer clients alternatives when their requested service is unavailable.
- Carry out daily relocations to optimise inventory.
- Coordinate with sales executives to provide clients with the fullest possible support.
- Manage the reservation process at the client's request.
- Increase the average rate by offering clients alternatives.
- Improve reservation conversion and service occupancy while protecting inventory.
- Perform other duties related to the position as assigned by the immediate supervisor.
Qualifications
- Technical studies in Administration, Tourism, Hospitality, or a related field.
- Knowledge of sales techniques, service management, telephone service, and handling difficult clients.
- Knowledge of customer service.
- Advanced English.
- Intermediate Microsoft Office.
Skills
Experience
At least 2 years in customer service-related positions.
Education
Technical studies in Administration, Tourism, Hospitality, or a related field.
Benefits
Employment on the payroll from the first day with all statutory benefits; career development opportunities; ongoing training; corporate benefits.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.