- Employment
- Full-Time
- Seniority
- Manager
- Department
- Engineering, Facilities & Maintenance
- Posted
- Oct 21, 2026
About Venice Simplon-Orient-Express
Launched in 1982, the Venice Simplon-Orient-Express is a luxury train operated by Belmond, part of LVMH, that celebrates the golden age of European rail travel. Its meticulously restored vintage carriages, distinguished cuisine and attentive service create an exceptional setting for hospitality professionals. Connecting celebrated European destinations, including Paris and Venice, the train brings together teams whose expertise spans culinary arts, onboard service and railway operations. As an employer, it offers a distinctive environment where precision, discretion and cultural sensitivity are central to the guest experience. Working aboard this historic train means contributing to a living travel heritage through exacting standards and thoughtfully personalised service.
The Quality and Process Manager oversees the quality, compliance, availability, and traceability of technical spare parts and maintenance processes across the Venice Simplon-Orient-Express fleet. The role manages suppliers and technical procurement, supports maintenance and certification requirements, and ensures alignment with EU Regulation 2019/779, audit requirements, operational needs, technical specifications, and budget objectives.
Role & Responsibilities
- Oversee the quality, compliance, availability, and traceability of technical spare parts and maintenance processes across the Venice Simplon-Orient-Express fleet.
- Manage supplier performance and technical procurement of spare parts, materials, and services in line with operational needs, technical specifications, regulatory obligations, and budget objectives.
- Support maintenance and certification requirements and ensure readiness for internal and external audits.
- Promote continuous improvement in support of safe, reliable, compliant, and efficient railway operations.
Qualifications
- Experience in railway maintenance, quality assurance, auditing, or technical procurement.
- Knowledge of EU Regulation 2019/779 and ECM functions (ECM 3 and ECM 4).
- Experience in audit coordination, KPI monitoring, non-conformity management, and corrective actions.
- Skills in technical spare parts procurement, supplier qualification, negotiation, and quality monitoring.
- Knowledge of maintenance planning, traceability, configuration management, and technical documentation control.
- Proficiency in Microsoft Office, especially Excel, and maintenance management systems (CMMS/ERP).
- Strong analytical, organizational, communication, and problem-solving skills.
- Fluency in English; additional European languages are an advantage.
Skills
Experience
Experience in railway maintenance, quality assurance, auditing, or technical procurement, including audit coordination, KPI monitoring, non-conformity management, and corrective actions.
Workplace
The role is situated in Venice, Veneto, Italy.
Benefits
Discovering Belmond program, including complimentary stays at Belmond properties subject to availability, discounted rates on trains, cruises, and safaris, and food and beverage discounts; comprehensive health and life insurance coverage; unlimited access to learning platforms.
Culture
The Venice Simplon-Orient-Express’s workplace culture is shaped by the heritage of its historic carriages, meticulous attention to detail and the art of personalised hospitality. Its distinctive environment brings together service, culinary and operational expertise, requiring close teamwork and adaptability to deliver an exceptional guest experience aboard a moving luxury train.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.