Belmond IT Technician

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Belmond is seeking an IT Technician to support Castello di Casole and Villa San Michele, listening to team needs, advising on technical solutions and delivering projects. Responsibilities include service desk and technical support, service maintenance, user and asset management, and security and compliance checks. This is a seasonal contract for the 2026 season.

Role & Responsibilities

• Manage service desk activities and provide on-site and remote support for user-reported IT issues, liaising with vendors when necessary.
• Keep services operational or coordinate their restoration with relevant companies in accordance with SLAs, acting as an interface between the parties involved.
• Maintain an accurate, up-to-date list of information-system users; cross-check active employees against active user accounts monthly and enable or disable accounts as appropriate.
• Conduct monthly management-defined checks to ensure security standards and compliance with company policies.
• Install and configure IT assets, collaborating with the ICT team on standard changes and higher-level requests.
• Provide technical assistance to clients or groups as needed.
• Understand the team’s needs and translate them into technical solutions.
• Advise on ways to address day-to-day business challenges.
• Drive projects from initial concept through to a successful, robust conclusion.

Qualifications

• A degree in Computer Science, or a high school diploma with experience in the IT field.
• Knowledge of architectural and infrastructural concepts in the Microsoft Windows environment, Active Directory and related services.
• Good knowledge of TCP/IP networking fundamentals.
• Good written and spoken English, with the ability to collaborate with colleagues in international offices.
• Organizational skills and the ability to work independently while meeting manager-set deadlines.
• Strong troubleshooting skills.
• Excellent relationship-building skills with technical contacts and end users.
• Strong problem-solving attitude.
• Good time and priority management.
• Innovative and creative mindset.
• Keen interest in environmental issues related to Green IT, and willingness to receive training and implement associated best practices as part of the LVMH LIFE360 program.

Skills

Education

A degree in Computer Science, or a high school diploma with experience in the IT field.

Workplace

Benefits

Training and participation in the "Discovering Belmond" program.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.