Belmond IT Supervisor

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Role & Responsibilities

• Manage IT projects assigned by management, ensuring timely and accurate execution.
• Provide on-site and remote technical support to users, handling IT requests and working with vendors to resolve issues promptly; assist hotel guests when needed with professional, customer-focused service.
• Monitor IT service continuity, intervening directly or coordinating recovery with major software providers in line with SLAs.
• Conduct regular checks to ensure security and compliance with company policies.
• Install and configure IT assets, working with the ICT team on standard changes and advanced requests.
• Participate in information systems audits and support review and compliance processes.
• Oversee seasonal opening and closing activities, including installation, configuration and verification of workstation connections across departments; dismantle and remove equipment at season-end.
• Diagnose and resolve faults in hardware and audiovisual equipment, including IP phones, smart TVs, IP cameras and other technology devices.
• Configure software and assist users with digital tools.
• Apply Belmond Group IT procedures and contribute to continuous service improvement.
• Prepare an annual report on IT requests from operational departments, assessing priorities, costs and feasibility.
• Perform preventive maintenance on IT equipment.

Qualifications

• High school education with proven experience in IT, or a degree in a scientific discipline.
• Previous technical support experience, preferably in hospitality or luxury environments.
• Excellent command of Windows and MacOS operating systems and key productivity software, including Microsoft 365 and management tools.
• Strong knowledge of TCP/IP networking, backup systems, IP telephony and audiovisual equipment.
• Familiarity with Microsoft Windows environment architecture and infrastructure, including Active Directory and related services.
• Ability to independently install and configure hardware and troubleshoot hardware and software issues.
• Excellent written and spoken English, with strong interpersonal skills for effective collaboration with an international team.
• Outstanding organizational and coordination abilities, a proactive approach to autonomous work, and ability to meet management deadlines.
• Experience with or familiarity with Aruba, Ruckus, Verkada and Avaya networking solutions is preferred.
• Effective communication, emotional intelligence and adaptability.
• Ability and willingness to collaborate as a team player.
• Ability to deliver consistently high service levels by anticipating and exceeding the expectations of guests and colleagues.
• Global perspective, with respect and inclusiveness toward people regardless of position, level or background.

Skills

Experience

Previous experience in technical support, preferably in hospitality or luxury environments; proven IT experience is required if education is at high-school level.

Education

High school education with proven IT experience, or a degree in a scientific discipline.

Compensation

The base compensation for this position ranges from EUR 29,000 to EUR 30,000 per annum.

Benefits

Seasonal labour contract under C.C.N.L. Settore Turismo, Level 3, IT Supervisor, from June 2026 to December 2026, with the aim of continued collaboration in subsequent seasons at Splendido and a career path; gross monthly salary of around €2,100, plus separate 13th- and 14th-month salary payments and TFR; welfare incentive based on quality goals; bus ticket for the contract period; staff canteen; Discovering Belmond programme, including complimentary accommodation at Belmond hotels, discounted rates for trains, cruises and safaris, and discounted food and beverages.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.