Belmond Hotel Receptionist

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

The Hotel Receptionist at Las Casitas, a Belmond Hotel, Colca Canyon, manages guest arrivals, departures, requests, room assignments, billing, cashiering, communications, and shift handovers in line with LQA service standards. The role requires at least one year of relevant experience, intermediate or advanced English, and knowledge of Opera and Microsoft Office.

Role & Responsibilities

• Maintain appropriate professional conduct and presentation in the work area in accordance with service standards.
• Welcome guests, complete check-in and registration, and provide personalized, efficient service throughout their stay.
• Complete guest check-outs, close accounts, and process billing.
• Provide information about the hotel, rates, promotions, services, and room availability.
• Handle and follow up on guest requests and complaints, coordinating with relevant departments.
• Assign and reassign rooms according to guest requirements and agreed rates, in coordination with the immediate supervisor.
• Coordinate with Guest Relations on complimentary items and amenities, and communicate reservation inclusions to the relevant departments.
• Perform cashiering duties, including balancing, currency exchange, refunds, and remittance of funds.
• Receive and forward telephone calls, correspondence, and items intended for guests.
• Assist with billing for hotel outlets and maintain the supplies needed for the role.
• Review emails, record shift incidents, and complete shift handovers to ensure service continuity.

Qualifications

• Technical or professional qualification in Hospitality and Tourism, Hotel Administration, Administration, or a related field.
• At least 1 year of experience as a receptionist or concierge, preferably in high-end hotels or establishments.
• Intermediate or advanced English.
• Intermediate proficiency in Microsoft Office.
• Knowledge of Opera, billing, and general knowledge.
• Kindness, courtesy, dynamism, organization, and attention to detail.
• Ability to work under pressure and provide exceptional service at all times.

Skills

Experience

At least 1 year as a receptionist or concierge, preferably in high-end hotels or establishments.

Education

Technical or professional qualification in Hospitality and Tourism, Hotel Administration, Administration, or a related field.

Workplace

Benefits

100% employer-paid cancer insurance for the employee, with corporate rates for their partner and children; complimentary experiences and preferential rates at Belmond destinations; individual accommodation in staff housing; company transport; hotel points; meals in the staff dining room (breakfast and lunch, or for the duration of the employee’s stay on the property).

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.