Belmond Hotel Receptionist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Oct 9, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
As Hotel Receptionist at Rio Sagrado, a Belmond Hotel, Sacred Valley, the role handles guest arrivals and departures to LQA quality standards, providing warm, personalized service and prompt responses. Responsibilities span reservations and room allocation, guest requests and interdepartmental coordination, cashiering, shift reporting and operational support.
Role & Responsibilities
- Welcome guests with courteous service aligned with Front Office standards.
- Complete guest check-in, check-out, registration and account-closing processes.
- Provide information and support regarding the hotel, rates, promotions, room types and other needs during guests’ stays.
- Assign and reassign rooms according to guest requests, agreed rates and availability, obtaining authorization where required.
- Receive guest orders, requests, messages and complaints; follow up and coordinate their handling with relevant departments.
- Coordinate inclusions, complimentary services, amenities and special requests with Guest Relations, Housekeeping, Food and Beverage, Spa and other departments.
- Handle telephone calls, correspondence and guest messages, directing information and arranging delivery or referral.
- Perform cashiering duties, including cash reconciliation, currency exchange, refunds and remittance of funds.
- Check the availability of supplies needed for the role and assist with billing and other operational tasks as required.
- Record and report shift incidents, complete effective shift handovers, and deliver quality, efficient and timely service in line with LQA standards and occupational health and safety rules.
Qualifications
- Technical qualification in Hospitality and Tourism, Hotel Administration, Business Administration or a related field.
- Advanced English proficiency.
- Intermediate proficiency in Microsoft Office.
- Knowledge of Opera and operational billing processes.
- General knowledge and sound judgment for interacting appropriately in different service contexts.
- At least 1 year of experience in the role or in similar positions.
- Attention to detail, planning and organizational ability.
Skills
Experience
At least 1 year in the role or in similar positions.
Education
Technical qualification in Hospitality and Tourism, Hotel Administration, Business Administration or a related field.
Workplace
The successful candidate will be located in Cusco, Cusco, Peru.
Benefits
Shared accommodation; 5x2 work schedule; complimentary experiences and preferential rates at Belmond destinations; meals in the staff dining room; discounts at partner businesses; competitive salaries; opportunities for ongoing learning and professional development.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Desk Agent», «Guest Services Agent», «Front Office Associate», «Guest Reception Agent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.