Belmond Hotel Receptionist

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

The Hotel Receptionist at Sanctuary Lodge, a Belmond Hotel, Machu Picchu manages guest arrivals and departures to LQA standards, providing personalised service and coordinating guest requests with hotel departments. The role includes front desk, cashiering, communications and shift handovers, on a 14-days-on, 7-days-off schedule.

Role & Responsibilities

• Welcome guests with a professional demeanour and adhere to hotel service standards.
• Conduct guest check-in, check-out, registration and account-closing processes.
• Provide clear, timely information about the hotel, rooms, rates, promotions and services, and respond to enquiries.
• Assign and reassign rooms according to guest requirements, agreed rates and availability, coordinating with relevant departments.
• Receive guest orders, requests, messages and complaints; follow up and coordinate their resolution with the appropriate departments.
• Coordinate inclusions, complimentary services, amenities and special guest requirements with Guest Relations, Housekeeping, Food and Beverage, Spa and other departments, as applicable.
• Handle guest telephone calls, emails and correspondence, routing information appropriately.
• Perform cashiering duties, including cash reconciliation, currency exchange, refunds and remittance of funds, ensuring accurate and transparent handling.
• Check the availability of supplies and materials required for the role, and assist with billing or other operational tasks as needed.
• Record and report shift incidents, ensure effective handovers, handle information correctly and uphold hotel standards.

Qualifications

• Technical or professional qualification in Hospitality and Tourism, Hotel Administration, Administration or a related field.
• At least 1 year of experience as a Receptionist or Concierge.
• Advanced English; an intermediate level of a third language is an advantage.
• Intermediate proficiency in Microsoft Office.
• Knowledge of Opera and billing processes used in hotel operations.
• Ability to provide friendly, attentive service, work dynamically and in an orderly manner, and perform under pressure.
• General knowledge and sound judgement when interacting with guests from different backgrounds.

Skills

Experience

At least 1 year as a Receptionist or Concierge.

Education

Technical or professional qualification in Hospitality and Tourism, Hotel Administration, Administration or a related field.

Workplace

Benefits

100% oncology insurance coverage for the employee, with corporate rates for their partner and children; 50% EPS coverage for the base plan for the employee only (voluntary benefit); meals twice daily; shared staff accommodation; staff bus transportation; hotel points; complimentary experiences and preferential rates at Belmond destinations; team-building activities; a 14-days-on, 7-days-off work schedule.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.