- Location
- Foz do Iguaçu Paraná Brazil
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Nov 12, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Guest Services Agent serves as the communication hub between guests and hotel departments, providing prompt, personalized telephone service and anticipating needs from pre-arrival onward. The role supports reservations, guest profile management, VIP and group service, hotel and regional guidance, reception rooming, and operational requests at Hotel das Cataratas.
Role & Responsibilities
- Handle internal and external telephone enquiries in accordance with Belmond’s quality and hospitality standards.
- Contact guests before arrival to identify preferences, anticipate needs, and assist with appointments and reservations.
- Support reservations for the restaurants, Spa, Iguassu Experiences, and other hotel services.
- Keep guest profiles current in the system, recording preferences, observations, and relevant information.
- Assist with service for VIP guests, groups, and special requests.
- Stay informed about the hotel’s schedule, events, cultural activities, and regional leisure options.
- Advise guests about services, opening hours, extensions, activities, and other information needed during their stay.
- Support Reception during busy periods, including rooming procedures.
- Coordinate operational requests, such as luggage collection at check-out and wake-up calls, and direct requests to the responsible departments.
- Monitor telephone line operations and report any irregularities.
- Interact with discretion, courtesy, urgency, and attention to detail.
Qualifications
- Completed or ongoing higher education.
- Fluent English; additional languages are an advantage.
- Knowledge of Microsoft Office and the Windows environment.
- Customer service, hospitality, or reception experience is an advantage.
- Excellent verbal communication and clear diction.
- Welcoming, proactive, organized, detail-oriented profile.
- Ability to handle multiple requests simultaneously.
- Discretion, empathy, agility, and a strong service orientation.
Skills
Education
Completed or ongoing higher education.
Workplace
The role is situated in Foz do Iguaçu, Paraná, Brazil.
Explore jobs in Brazil.
Benefits
Fixed salary of R$2,382.74, plus a share of the service charge that varies with hotel occupancy; typical gross monthly total remuneration is R$4,400–R$6,500 and may vary by season. Benefits include Itamed health insurance and Dental Uni dental insurance after the probationary period; Ticket pharmacy and fuel partnerships after the probationary period; an exclusive employee gym; life insurance with family funeral assistance; meals at the on-site Bela Vista Restaurant, open 24 hours; company-provided transport and transport allowance as needed; uniforms with hotel laundry service; R$100 meal allowance; R$250 attendance award; long-service awards at 5, 10, 15, and 20 years; a birth gift on the occasion of a child’s birth; birthday leave subject to internal policy; Belmond Discovery stays at hotels worldwide and 50% off restaurant spending; the “Guest for a Day” program; employee discounts at the hotel’s restaurants, spa, and boutique; access to the Beat learning platform, including training and Harvard courses with certificates; and discounted cinema tickets at Cine Cataratas.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.