- Employment
- Seasonal
- Seniority
- Entry-Level
- Posted
- Oct 30, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
Splendido, A Belmond Hotel, is seeking a Guest Service Agent for the 2027 season in Portofino. Reporting to the Front Office Manager, the role supports front desk operations, reservation accuracy and guest service. This seasonal contract runs from March to November 2027 under C.C.N.L. Settore Turismo, Level 5.
Role & Responsibilities
- Review reservations to ensure they are correctly entered in the PMS system.
- Support daily Front Desk operations in accordance with company policies and procedures, maintaining high standards.
- Follow up with the central reservations department when correspondence is missing.
- Maintain professional relationships with guests and colleagues.
- Anticipate guests’ needs.
- Handle deposit and commission payments.
Qualifications
- At least 2 years of experience in a front desk role in luxury hotels.
- Communicate effectively and punctually in writing and verbally to keep relevant colleagues and departments updated.
- Work collaboratively in a group, showing respect and a willingness to share information and skills, and a commitment to continuous professional development.
- Be accurate and precise in duties and checks, demonstrate urgency, and take ownership of tasks and responsibilities.
- Manage multiple tasks, adapt behavior and priorities as circumstances change, and remain calm in pressured situations.
- Handle stressful situations and remain calm under pressure.
- Fluent in Italian and English; a third language is required.
Skills
Experience
At least 2 years in a front desk role in luxury hotels.
Workplace
This position is based in Portofino, Liguria, Italy, within easy reach of Genoa.
Explore jobs in Liguria or in Italy.
Benefits
Seasonal employment under C.C.N.L. Settore Turismo, Level 5; salary under the CCNL with an increase based on seniority and skill level (superminimo); separate payslips for 13th- and 14th-month salary and TFR; quality-goal-based welfare incentive; accommodation in the staff house including breakfast; bus ticket for the contract period; staff canteen; Discovering Belmond programme benefits, including complimentary accommodation at Belmond hotels, discounted rates for trains, cruises and safaris, and discounted food and beverages. The role offers the possibility of continued collaboration over subsequent seasons at Splendido and a career path.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Desk Agent», «Guest Relations Agent», «Guest Services Associate», «Front Office Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.