- Location
- Rio de Janeiro Rio de Janeiro Brazil
- Employment
- Full-Time
- Seniority
- Mid-Level
- Posted
- Oct 14, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
Belmond’s Copacabana Palace seeks a Guest Relations Officer to create personalized guest experiences, anticipate needs, serve VIP, repeat and suite guests, coordinate across departments, and uphold Copacabana Palace and LQA standards. The role requires at least 3 years of relevant Front Office experience, fluent English and completed higher education; a 5-on/2-off schedule applies.
Role & Responsibilities
- Create unique, memorable guest moments through genuine, personalized and welcoming service.
- Anticipate guest needs and surprise guests with thoughtful gestures and attention to detail.
- Provide exclusive experiences for VIP, repeat and suite guests, respecting their preferences and expectations.
- Respond to and follow up on requests with agility, discretion and excellence to ensure an impeccable stay.
- Partner with other departments to deliver a seamless, integrated guest experience.
- Turn each interaction into an opportunity to build genuine connections and strengthen Belmond hospitality.
- Uphold Copacabana Palace and Leading Quality Assurance (LQA) standards of excellence.
Qualifications
- Completed higher education.
- A degree in Tourism or Hospitality is an advantage.
- At least 3 years of experience in the role or a related Front Office area, preferably in luxury hospitality.
- Knowledge of hotel operating systems.
- Experience with luxury service standards and Leading Quality Assurance (LQA).
- Fluent English; proficiency will be tested.
- An additional language is an advantage.
- Availability to work a 5-on/2-off schedule.
Skills
Experience
At least 3 years in the role or a related Front Office area, preferably in luxury hospitality.
Education
Completed higher education; a degree in Tourism or Hospitality is an advantage.
Workplace
The role is situated in Rio de Janeiro, Rio de Janeiro, Brazil.
Explore jobs in Brazil.
Benefits
Health and dental insurance for direct dependents; pharmacy agreement; public transport allowance covering metro, bus and train; meals on site; life insurance; 5-on/2-off schedule; birthday leave; discounts at the hotel's restaurants, spa and boutique; free access to Go Fluent language courses covering English and 48 other languages; free access to Harvard Manage Mentor in Portuguese for leadership and management development; and Discovery Belmond complimentary stays and experiences at Belmond properties worldwide according to length of service, including 50% off food and beverages.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Agent», «Guest Relations Associate», «Guest Experience Officer», «Guest Services Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.