- Location
- Rio de Janeiro Rio de Janeiro Brazil
- Employment
- Full-Time
- Seniority
- Mid-Level
- Posted
- Oct 14, 2026
About Copacabana Palace
Opened in 1923 on Rio de Janeiro’s celebrated beachfront, Copacabana Palace, a Belmond hotel, is an enduring symbol of Brazilian hospitality and international glamour. Part of Belmond’s portfolio within LVMH, the hotel brings together a distinguished architectural heritage, acclaimed dining and attentive, personalised service. As an employer, it encompasses diverse professions across accommodation, gastronomy, wellness, events and hotel operations. Its teams contribute to a guest experience that balances the property’s historic character with contemporary expectations of luxury. Working at Copacabana Palace calls for discretion, cultural sensitivity and meticulous attention to detail, alongside a genuine commitment to the art of hospitality.
Belmond’s Copacabana Palace seeks a Guest Relations Officer to create personalized guest experiences, anticipate needs, serve VIP, repeat and suite guests, coordinate across departments, and uphold Copacabana Palace and LQA standards. The role requires at least 3 years of relevant Front Office experience, fluent English and completed higher education; a 5-on/2-off schedule applies.
Role & Responsibilities
- Create unique, memorable guest moments through genuine, personalized and welcoming service.
- Anticipate guest needs and surprise guests with thoughtful gestures and attention to detail.
- Provide exclusive experiences for VIP, repeat and suite guests, respecting their preferences and expectations.
- Respond to and follow up on requests with agility, discretion and excellence to ensure an impeccable stay.
- Partner with other departments to deliver a seamless, integrated guest experience.
- Turn each interaction into an opportunity to build genuine connections and strengthen Belmond hospitality.
- Uphold Copacabana Palace and Leading Quality Assurance (LQA) standards of excellence.
Qualifications
- Completed higher education.
- A degree in Tourism or Hospitality is an advantage.
- At least 3 years of experience in the role or a related Front Office area, preferably in luxury hospitality.
- Knowledge of hotel operating systems.
- Experience with luxury service standards and Leading Quality Assurance (LQA).
- Fluent English; proficiency will be tested.
- An additional language is an advantage.
- Availability to work a 5-on/2-off schedule.
Skills
Experience
At least 3 years in the role or a related Front Office area, preferably in luxury hospitality.
Education
Completed higher education; a degree in Tourism or Hospitality is an advantage.
Workplace
The role is situated in Rio de Janeiro, Rio de Janeiro, Brazil.
Explore jobs in Brazil.
Benefits
Health and dental insurance for direct dependents; pharmacy agreement; public transport allowance covering metro, bus and train; meals on site; life insurance; 5-on/2-off schedule; birthday leave; discounts at the hotel's restaurants, spa and boutique; free access to Go Fluent language courses covering English and 48 other languages; free access to Harvard Manage Mentor in Portuguese for leadership and management development; and Discovery Belmond complimentary stays and experiences at Belmond properties worldwide according to length of service, including 50% off food and beverages.
Culture
At Copacabana Palace, the workplace culture reflects the Rio de Janeiro landmark’s blend of Brazilian warmth and refined luxury hospitality, with attentive, personalised service at its heart. Its distinctive environment brings together a strong sense of heritage, meticulous attention to detail and collaboration across hotel teams to uphold the standards of this iconic Belmond property.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.