About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
Splendido, A Belmond Hotel, seeks a Guest Experience Manager for the 2027 season in Portofino. Reporting to the Rooms Division Manager, the role supports hotel operations across front-of-house departments, oversees guest experience and VIP arrivals, and coordinates with travel agents and department heads. This is a seasonal position from February to November 2027 under the C.C.N.L. Settore Turismo, Level 2.
Role & Responsibilities
- Assist with the day-to-day operation of all front-of-house departments in line with company policies, standards and procedures, maintaining high standards at all times.
- Welcome guests warmly and ensure they are satisfied, assisted and guided throughout their stay, exceeding their expectations.
- Analyse customer feedback and recommend strategies to continuously improve overall ratings.
- Serve as the main contact for VIP arrivals, coordinating pre-arrival arrangements and supporting them throughout their stay.
- Act as a main contact for travel agents, together with the Front Office Manager, and conduct hotel show rounds.
- Maintain warm and sincere relationships with guests and colleagues.
- Ensure accurate communication between all department heads and follow up on guest requests and complaints.
- Promote the hotel's outlets and organised activities.
Qualifications
- At least 2 years of proven experience in similar roles within luxury five-star hotels or international chains.
- Strong customer focus and a natural aptitude for delivering exceptionally high service standards.
- Outstanding leadership, interpersonal communication and problem-solving skills.
- Ability to work under pressure and manage complex situations calmly and professionally.
- Fluent spoken and written Italian and English; knowledge of a third language, such as French, German, Russian or Arabic, is an advantage.
- Excellent proficiency in Microsoft Office, including Word, Excel and Outlook.
- Secondary school diploma or university degree, preferably in tourism or hospitality management.
Skills
Experience
At least 2 years in similar roles within luxury five-star hotels or international chains.
Education
Secondary school diploma or university degree, preferably in tourism or hospitality management.
Workplace
The role is situated in Portofino, Liguria, Italy — conveniently close to Genoa.
Explore jobs in Liguria or in Italy.
Benefits
Seasonal employment under the C.C.N.L. Settore Turismo, Level 2, with separate payslips for the 13th and 14th monthly payments and TFR; salary under the C.C.N.L. with an increase based on seniority and skill level; welfare incentive based on quality goals; accommodation; bus ticket benefit for the contract period; staff canteen; and access to the Discovering Belmond programme, offering complimentary accommodation at Belmond hotels and discounted rates for trains, cruises, safaris, food and beverages. The role runs from February 2027 to November 2027, with the aim of continued collaboration in subsequent seasons at Splendido and a career path.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Manager», «Guest Experience Supervisor», «Guest Services Manager», «Guest Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.