About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
Belmond seeks a Guest Experience Agent for the 2027 season at Splendido, A Belmond Hotel, in Portofino. The role supports front-of-house operations, guest relations, VIP preparations, feedback analysis and personalized experiences; it is a seasonal contract under C.C.N.L. Settore Turismo, Level 4, running from March to November 2027.
Role & Responsibilities
- Support daily front-of-house operations to uphold high service standards.
- Welcome guests warmly and provide personalized attention throughout their stay.
- Inform guests about hotel facilities, services, and special offers.
- Help analyze guest feedback and develop strategies to enhance the guest experience.
- Support pre-arrival preparations and ensure VIP guests have an impeccable stay.
- Build meaningful relationships with guests and colleagues.
- Promote the hotel's unique experiences and activities to guests.
- Maintain clear communication between departments to resolve guest requests efficiently.
- Execute strategies to create unique and personalized guest experiences.
Qualifications
- At least 2 years in a similar role within a luxury brand, with an international mindset and a passion for creating memorable guest experiences.
- A bachelor's degree in Hospitality Management or a related field is preferred.
- Excellent written and spoken communication skills in Italian and English; additional languages are a plus.
- Passion and aptitude for luxury hospitality standards, a proactive attitude, and a passion for exceptional guest service.
Skills
Experience
At least 2 years in a similar role within a luxury brand.
Education
A bachelor's degree in Hospitality Management or a related field is preferred.
Workplace
The successful candidate will be located in Portofino, Liguria, Italy, with easy access to Genoa.
Explore jobs in Liguria or in Italy.
Benefits
Seasonal labour contract under C.C.N.L. Settore Turismo, Level 4, Guest Experience Agent; scheduled from March to November 2027, with the aim of continued collaboration over subsequent seasons at Splendido and a career path. Monthly gross salary, with separate payslips for 13th and 14th salary payments and TFR; welfare incentive based on quality goals; accommodation in a double room in the staff house, including breakfast; bus ticket for the contract period; staff canteen; and participation in the Discovering Belmond programme, offering complimentary accommodation at Belmond hotels, discounted rates for trains, cruises and safaris, and discounted food and beverages.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Agent», «Guest Experience Associate», «Guest Services Agent», «Guest Engagement Agent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.