- Location
- Miraflores Lima Province Peru
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Oct 17, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Guest Ambassador at Miraflores Park, a Belmond Hotel, Lima, oversees the guest experience from arrival through departure, handling check-in, check-out, requests, room assignments and service coordination while ensuring LQA standards and guest satisfaction. The role also includes local recommendations, cash-desk duties and coordination with hotel departments.
Role & Responsibilities
- Welcome and greet hotel guests.
- Advise guests on local points of interest, including restaurants, boutiques, museums, banks and shows.
- Complete guest check-in and registration, check-out, and account settlement.
- Provide requested information and promote hotel services, including the spa, hair salon, restaurants and JIP tours.
- Receive and follow up on guest orders and requests.
- Assign rooms according to guest requirements and the agreed rate.
- Reassign rooms when necessary, with prior approval from the immediate supervisor.
- Review the guest arrivals report in coordination with Housekeeping supervisors.
- Coordinate complimentary amenities with Guest Relations according to guest type.
- Coordinate reservation inclusions with the relevant departments, including Food and Beverage, Housekeeping and the spa.
- Receive postcards and envelopes for guest correspondence.
- Handle cash-desk duties, including balancing the cash register, currency exchanges, cash refunds and preparing funds-remittance envelopes.
- Ensure compliance with LQA standards, among others.
- Perform other duties assigned by the department leader.
- Oversee the guest experience throughout their stay, from check-in through departure, attending to room details and guest needs to ensure satisfaction, exceed service expectations and reduce response times for guest requests.
Qualifications
- Graduate of a programme in Hospitality, Tourism, Hotel Administration or a related field.
- At least 1–2 years of experience performing similar duties, preferably in five-star hotels.
- Strong knowledge of dining recommendations and tourist attractions in Miraflores and Lima.
- Knowledge of LQA and Forbes standards.
- Proficiency with the INFOR hotel system; familiarity with other systems is valued.
- Advanced written and spoken English.
- Intermediate proficiency in Microsoft Office.
- Ability to manage time efficiently and coordinate with other departments.
- Knowledge of night audit.
- Proactive participation in training and keeping up to date with quality and safety standards.
Skills
Experience
At least 1–2 years performing similar duties, preferably in five-star hotels.
Education
Graduate of a programme in Hospitality, Tourism, Hotel Administration or a related field.
Workplace
This position is based in Miraflores, Lima Province, Peru, within easy reach of Lima.
Explore jobs in Peru.
Benefits
100% coverage of cancer insurance for the employee, with corporate rates for their partner and children; 50% EPS coverage if enrolled; complimentary experiences and preferential rates at Belmond destinations; meals in the staff dining room; competitive salaries.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Agent», «Front Desk Agent», «Guest Relations Agent», «Hotel Receptionist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.