Belmond Front Office Intern

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Grand Hotel Timeo, a Belmond Hotel, seeks a poised and organized Front Office Intern for the 2027 season to manage switchboard operations and support seamless guest communications. Responsibilities include call handling and routing, recording guest requests, assisting with Front Desk administration and coordinating communications during emergencies.

Role & Responsibilities

• Manage the hotel switchboard professionally, handling incoming internal and external calls with an elegant tone of voice in line with luxury standards.
• Route calls and accurately record messages or guest requests, ensuring they are promptly directed to the appropriate departments, including Concierge, Housekeeping and Room Service.
• Support the Front Desk team with administrative duties, including guest registration, pre-arrival checks and data entry in the Property Management System (PMS).
• Coordinate communications swiftly and calmly during emergencies, following the hotel’s safety protocols.
• Maintain an immaculate workspace and professional demeanor, recognizing the switchboard’s role as an invisible gateway to the guest experience.

Qualifications

• Currently enrolled in or recently graduated from a Hospitality Management, Communications or Foreign Languages program.
• Outstanding telephone manner, with a clear, warm and sophisticated vocal presence.
• Strong multitasking skills and the ability to remain calm and focused under pressure.
• Basic familiarity with hospitality software, such as Opera PMS, and excellent digital literacy.
• Fluency in Italian and English; professional proficiency in a third language is strongly preferred.

Skills

Education

Current enrollment in or recent graduation from a Hospitality Management, Communications or Foreign Languages program.

Workplace

Compensation

The base compensation for this position ranges from EUR 8,000 to EUR 10,000 per annum.

Benefits

Curricular or extracurricular internship agreement with a monthly allowance; team social events; meals in the staff canteen during working hours; opportunity to gain experience in a luxury environment; participation in the hotel’s training and development programs.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.