- Location
- Aguas Calientes Cusco Peru
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Oct 14, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Front Desk Supervisor at Sanctuary Lodge, a Belmond Hotel, Machu Picchu oversees receptionists, front desk operations and guest service, including room allocation, payments, group billing and issue resolution. The role also supports reception processes, coordinates guest requests across departments, and upholds service and workplace safety standards.
Role & Responsibilities
- Supervise receptionists’ daily work and manage the front desk petty cash.
- Assign rooms according to guests’ requirements and coordinate rates in the Opera system.
- Receive and process payments, and reconcile and invoice groups staying at the hotel.
- Support receptionists with check-in and check-out, currency exchange, guest assistance and call routing.
- Resolve problems, answer guests’ questions and recommend points of interest.
- Route and transfer guest requests and complaints to the responsible department.
- Review emails and respond to guests’ and corporate clients’ billing questions and requests.
- Ensure courteous, efficient service and timely responses to requests.
- Uphold the hotel’s service standards.
- Maintain close communication with all hotel departments.
- Ensure compliance with occupational health and safety rules, standards and procedures.
Qualifications
- Technical or higher education in Hotel Administration, Hospitality and Tourism, Service Administration, Business Administration or a related field.
- At least 2 years of experience in similar positions.
- Advanced English and intermediate proficiency in a third language.
- Basic Microsoft Office proficiency.
- Effective communication, leadership and team organization skills.
- Ability to work with agility, energy, and organization, and to engage guests and colleagues with warmth and charisma.
Skills
Experience
At least 2 years in similar positions.
Education
Technical or higher education in Hotel Administration, Hospitality and Tourism, Service Administration, Business Administration or a related field.
Workplace
This position is based in Aguas Calientes, Cusco, Peru.
Explore jobs in Peru.
Benefits
100% oncology insurance coverage for the employee, with corporate rates for spouse/partner and children; optional EPS coverage at 50% for the basic plan and employee only; meals twice a day; shared staff accommodation; transport on the staff bus; 14-days-on, 7-days-off work schedule; hotel points; complimentary experiences and preferential rates at Belmond destinations; opportunities for ongoing learning and professional development.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reception Supervisor», «Guest Services Supervisor», «Front Office Supervisor», «Hotel Reception Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.