- Location
- Foz do Iguaçu Paraná Brazil
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Oct 9, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Front Desk Shift Supervisor leads daily Reception and Front Office operations at Hotel das Cataratas, coordinating teams and the guest journey while upholding Belmond standards. The role includes shift leadership, guest services, operational controls, team development, and coverage for the department leader when needed.
Role & Responsibilities
- Supervise shift operations and coordinate Front Office team activities.
- Organize daily schedules, assign tasks, monitor checklists, and ensure outstanding matters are addressed.
- Oversee arrivals, departures, reservations, special requests, groups, and VIP guests, ensuring personalized attention throughout the guest journey.
- Manage and review room assignments, taking reserved categories, guest preferences, priorities, and profiles into account.
- Coordinate the delivery of amenities, special requests, transportation, and other services with the relevant departments.
- Ensure the Reception, lobby, and back office are organized, well presented, and functioning properly.
- Monitor cash-handling procedures, operational controls, Reception inventory, and departmental reports.
- Resolve incidents, complaints, emergencies, and situations that may affect guest safety, comfort, or satisfaction.
- Record relevant information in the logbook and ensure clear communication between shifts and leadership.
- Support staff scheduling, training, and team development, fostering a respectful, collaborative, and results-oriented workplace.
- Act as a substitute for the department leader during absences when required.
- Comply with Hotel das Cataratas' quality, safety, confidentiality, and sustainability standards.
Qualifications
- Completed higher education, preferably in Hospitality, Tourism, or a related field.
- Experience supervising teams, preferably in Reception or Front Office.
- Fluent English; knowledge of other languages is desirable.
- Command of Reception operational and administrative procedures.
- Experience managing teams, assigning tasks, monitoring performance, and developing employees.
- Excellent communication, professional conduct, organization, and attention to detail.
- Leadership, initiative, flexibility, empathy, and problem-solving ability.
- Availability and schedule flexibility to work shifts, including weekends and public holidays.
Skills
Experience
Experience supervising teams, preferably in Reception or Front Office; experience managing teams, assigning tasks, monitoring performance, and developing employees.
Education
Completed higher education, preferably in Hospitality, Tourism, or a related field.
Workplace
This position is based in Foz do Iguaçu, Paraná, Brazil.
Explore jobs in Brazil.
Benefits
Fixed salary plus a variable share of the service charge; Itamed co-payment health plan and Dental Uni dental plan after the probationary period; Ticket pharmacy and fuel benefit after the probationary period; dedicated employee gym; life insurance with family funeral assistance; meals at the 24-hour Bela Vista Restaurant; company-provided shuttle transportation and transit allowance as needed; uniform with hotel laundry service; BRL 100 food allowance; BRL 250 attendance award; long-service awards at 5, 10, 15, and 20 years; birth gift basket; birthday leave subject to internal policy; Belmond Discovery Program offering complimentary stays at hotels worldwide and 50% off restaurant spending; “Guest for a Day” program; employee discounts at the hotel’s restaurants, spa, and boutique; Beat learning platform, including courses from Harvard with certificates; discounted cinema tickets at Cine Cataratas.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Office Supervisor», «Reception Supervisor», «Guest Services Supervisor», «Front Desk Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.