- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- €24,000–25,000/year
- Posted
- Oct 28, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
Grand Hotel Timeo, a Belmond Hotel, seeks a Front Desk Agent for the 2027 season in Taormina. The role coordinates arrivals and departures, delivers attentive guest service, and works across hotel departments; the seasonal contract follows the C.C.N.L. Settore Turismo - Federalberghi.
Role & Responsibilities
- Review daily arrival lists, guest histories and room assignments to identify VIPs, returning guests, special celebrations, and room or bedding preferences.
- Conduct warm, seamless check-in and check-out procedures, guide guests through a tailored introduction to the property, and handle billing preferences accurately.
- Serve as a reliable point of contact throughout guests’ stays, resolving financial enquiries, room changes and feedback promptly, accurately and empathetically.
- Coordinate with Housekeeping, Concierge, Guest Relations and Porters on personalised welcome touches, room readiness and farewell gifts.
- Maintain the polished presentation and elegant atmosphere of the Front Desk and lobby in line with Belmond’s luxury and aesthetic standards.
Qualifications
- At least 2 years of experience in a Front Office or Reception team within a 5-star luxury hospitality environment.
- Natural empathy, warmth and outstanding interpersonal skills, with the ability to remain calm and gracious under pressure.
- Strong problem-solving skills and creativity in turning guest feedback into unexpected, memorable experiences.
- High proficiency with property management systems such as Opera PMS, as well as luxury administrative and cashiering procedures.
- Fluency in Italian and English; knowledge of a third language is highly valued.
Skills
Experience
At least 2 years in a Front Office or Reception team within a 5-star luxury hospitality environment.
Workplace
This position is based in Taormina, Sicily, Italy.
Compensation
The base compensation for this position ranges from EUR 24,000 to EUR 25,000 per annum.
Benefits
Seasonal contract under the C.C.N.L. Settore Turismo - Federalberghi; corporate welfare; FAST insurance; team social events; meals in the staff canteen during working hours; participation in the hotel’s training and development programmes.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reception Agent», «Guest Receptionist», «Hotel Receptionist», «Front Office Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.