- Employment
- Seasonal
- Seniority
- Entry-Level
- Posted
- Nov 3, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
Belmond seeks a Front Desk Agent for the 2027 summer season at Castello di Casole, A Belmond Hotel, Tuscany. The seasonal role manages front desk operations, guest relations, transactions, and check-in and check-out, under the Turismo Federalberghi collective agreement.
Role & Responsibilities
- Manage front desk operations in accordance with company policies while maintaining high service standards.
- Build and maintain professional relationships with guests and colleagues.
- Anticipate guests’ needs and address complaints effectively.
- Process cash and credit transactions as required.
- Assist guests with check-in and check-out efficiently.
Qualifications
- Fluent in Italian and English; knowledge of a third language is a plus.
- Excellent interpersonal and communication skills.
- Ability to remain calm and composed under pressure.
- Strong attention to detail and high service standards.
- Proficiency in Microsoft Office and hotel management systems.
Skills
Experience
Minimum 1 year of experience in a similar role within luxury hotels.
Workplace
The successful candidate will be located in Siena, Tuscany, Italy.
Explore jobs in Tuscany or in Italy.
Benefits
Accommodation for non-residents in a dedicated staff house with access to a swimming pool; high-quality staff canteen and employee welfare benefits; preferred employee rates and complimentary experiences across Belmond destinations worldwide; learning opportunities, wellness programs, and career growth pathways across Belmond’s global network.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Desk Associate», «Reception Agent», «Guest Services Agent», «Hotel Receptionist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.