- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Food & Beverage Service
- Posted
- Nov 5, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Food and Beverage Supervisor at Monasterio, a Belmond Hotel, Cusco oversees restaurant service operations, team development, guest satisfaction, inventories and service quality. The role coordinates staffing, training, complaint resolution, operational audits, maintenance reporting and event or kitchen logistics.
Role & Responsibilities
- Lead the training and development of the team in accordance with company policies, ensuring proficiency in service standards such as LQA and SQF.
- Coordinate onboarding and on-the-job training plans for new team members.
- Ensure service excellence by anticipating diners’ expectations and fostering a positive emotional connection with the brand.
- Organize and supervise staff deployment, preparing monthly schedules for waiters, hosts and interns for approval.
- Resolve complex customer complaints and issues in the restaurants.
- Prepare monthly inventories of supplies, cutlery, crockery, glasses and wine glasses, optimizing resources.
- Conduct random audits comparing orders with dishes served, and reconcile daily sales tallies with inventory.
- Report incidents or damage to restaurant infrastructure and resources to the Maintenance department promptly.
- Continuously monitor guest satisfaction at each table and ensure the Belmond host role is fulfilled.
- Oversee the final quality of products before service, coordinate logistics with Events or the Kitchen, and maintain the restaurant environment in optimal condition.
Qualifications
- Incomplete or completed higher technical studies, or university studies, in Hospitality and Tourism, Business Administration or a related field.
- Three years of total work experience, including at least two years of specific Food and Beverage experience.
- Intermediate English.
- Intermediate Microsoft Office proficiency.
- Strong technical knowledge of customer service techniques, inventory management and sales.
- Planning, organization and effective operational problem-solving skills.
- Ability to lead teams, motivate staff and maintain high service standards with a consistent focus on excellence.
Skills
Experience
Three years of total work experience, including at least two years of specific Food and Beverage experience.
Education
Incomplete or completed higher technical studies, or university studies, in Hospitality and Tourism, Business Administration or a related field.
Benefits
100% employer-covered cancer insurance for the employee, with corporate rates for their partner and children; complimentary experiences and preferential rates at Belmond destinations; hotel points; meals in the staff dining room; competitive salaries.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.