Belmond Floor Supervisor

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Role & Responsibilities

• Distribute daily tasks among the floor team, guide service delivery and monitor compliance with established standards.
• Set cleaning and room-release priorities according to arrival and departure times, VIP treatments and special requests.
• Inspect guest rooms, servicing and turndown services to ensure quality, organization and attention to detail before rooms are released to guests.
• Follow up on maintenance issues identified in guest rooms, corridors and linen rooms, ensuring they are recorded and directed appropriately.
• Respond to and follow up on requests from guests and other departments, ensuring timely service and appropriate communication.
• Stay informed about incidents and opportunities for improvement, and lead the necessary follow-up with the team.
• Monitor the organization, cleanliness and replenishment of linen rooms and corridors.
• Ensure garments sent to the laundry are correctly identified, delivered and tracked.
• Oversee the Lost & Found process, ensuring items are identified, recorded, stored and returned in line with hotel procedures.
• Give feedback, recognize strong performance and guide team members on development opportunities.
• Attend daily briefings and meetings to ensure clear communication between shifts.
• Foster a respectful, collaborative and safe work environment committed to excellence.
• Ensure the correct use of PPE and compliance with health, safety, hygiene and sustainability standards.

Qualifications

• Completed secondary education.
• Previous experience leading or supervising teams.
• Experience in housekeeping, hospitality or floor operations is an advantage.
• Knowledge of housekeeping operations and quality standards.
• Experience assisting guests and following up on their requests.
• Knowledge of cleaning chemicals, cleaning procedures and safety practices.
• Leadership, accountability, dynamism and good communication.
• Rigorous attention to detail, proactivity, initiative and the ability to organize priorities.
• Empathy, flexibility, and the ability to develop people and work as part of a team.
• Availability to work variable schedules.

Skills

Experience

Previous experience leading or supervising teams; experience in housekeeping, hospitality or floor operations is an advantage.

Education

Completed secondary education.

Compensation

The base compensation for this position is USD 4553.61 per month.

Benefits

Fixed salary of R$4,553.61, plus a share of the service charge that varies with hotel activity; gross monthly total compensation typically ranges from R$6,800 to R$8,800 depending on the season. Benefits include health and dental insurance after the probationary period; pharmacy and fuel agreements after the probationary period; an employee gym; life insurance with family funeral assistance; meals at the 24-hour Bela Vista Restaurant; company shuttle and public-transport allowance as needed; uniform with hotel laundry service; R$100 food allowance; R$250 attendance award; service-tenure awards at 5, 10, 15 and 20 years; a birth gift on the occasion of a child's birth; birthday leave under internal policy; complimentary stays at Belmond hotels worldwide and 50% off restaurant spending through the Belmond Discovery program; the “Guest for a Day” program; employee discounts at the hotel's restaurants, spa and boutique; access to the Beat learning platform, including certified Harvard courses; and discounted cinema tickets at Cine Cataratas.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.