Belmond Event Sales Manager

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

The Event Sales Manager leads commercial and operational management of the groups and events segment at Grand Hotel Timeo, a Belmond Hotel, driving sales across rooms and Food & Beverage, converting opportunities, and coordinating with hotel operations to deliver luxury service. The role is a permanent contract and includes managing negotiations, tailored event proposals, group accommodation, site inspections, operational coordination, and revenue and guest-satisfaction targets.

Role & Responsibilities

• Manage incoming event and group inquiries promptly, oversee negotiations from initial contact to close, and develop tailored proposals to maximize conversion.
• Work with the Events Executive, SESO management, and hotel team to exceed client expectations during negotiations.
• Develop systematic follow-up strategies for leads that do not convert immediately and monitor incoming requests.
• Use personalized communication to showcase the hotel and destination’s distinctive offerings.
• Organize and coordinate client site inspections, collaborating with the Special Events Sales Office (SESO) in Milan on pre- and post-visit activities.
• Manage group accommodation details for tour series, leisure, and corporate groups, including rooming lists, room blocks, and cut-off dates.
• Support the PST and SESO teams with on-property commercial initiatives, including MICE and Celebration familiarization trips.
• Create tailored proposals for events excluding accommodation, highlighting upselling opportunities such as premium packages, catering, decorations, audiovisual services, team-building activities, and excursions.
• Promote value-added services, including VIP treatments, personalized itineraries, and distinctive local experiences, to increase revenue per event.
• Align sales and operations, ensuring logistical details, set-ups, and client requests are clearly communicated to operational teams for seamless delivery.
• Organize pre-conference meetings and support operational teams during event execution.
• Maintain regular communication with the Front Office Manager, Housekeeping, and Food & Beverage Manager to ensure the effective delivery of groups and events.
• Implement continuous feedback processes and exit interviews with the SESO Director, General Managers, and Operations to monitor client satisfaction and refine service standards.
• Monitor and analyze event revenue metrics to assess the effectiveness of sales strategies.
• Achieve established group, Food & Beverage, and banqueting revenue targets.
• Maintain high guest-satisfaction standards and strong alignment with key stakeholders.

Qualifications

• Proven experience in a similar sales or events management role, preferably in luxury hospitality or upscale hotels.
• Degree in Hospitality Management, Business Administration, Economics, or an equivalent qualification.
• Excellent written and spoken English and Italian; knowledge of a third language is a strong advantage.
• Proficiency in MS Office and major hotel property-management and event-booking systems, such as Opera.
• Strong commercial acumen and a results-driven mindset.
• Excellent communication, negotiation, and interpersonal skills.
• Outstanding organizational skills and meticulous attention to detail.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Collaborative approach and strong teamwork across multiple departments.

Skills

Experience

Proven experience in a similar sales or events management role, preferably in luxury hospitality or upscale hotels.

Education

Degree in Hospitality Management, Business Administration, Economics, or an equivalent qualification.

Workplace

Compensation

The base compensation for this position ranges from EUR 40,000 to EUR 45,000 per annum.

Benefits

Permanent contract; competitive salary; incentive plan; team social events; meals provided in the staff canteen during working hours; participation in hotel training and development programs; complimentary accommodation at Belmond hotels and discounted rates for trains, cruises, safaris, food, and beverages through the Discovering Belmond programme.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.