- Location
- Playa del Carmen Quintana Roo Mexico
- Employment
- Full-Time
- Seniority
- Manager
- Posted
- Oct 9, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
At Maroma, A Belmond Hotel, the Duty Manager oversees property operations, safety, and the care of guests and staff. The role requires at least 3 years of similar experience, preferably in luxury hospitality, and a degree in Tourism or Hospitality.
Role & Responsibilities
- Oversee property operations, safety, and the care of guests and staff.
Qualifications
- Degree in Tourism or Hospitality.
- Advanced English proficiency is essential.
- Knowledge of Forbes and LQA standards.
- Availability to work the required schedule.
Skills
Experience
Minimum of 3 years' experience in a similar role, preferably in luxury hospitality.
Education
Degree in Tourism or Hospitality.
Workplace
This position is based in Playa del Carmen, Quintana Roo, Mexico.
Explore jobs in Mexico.
Benefits
Competitive salary; benefits above those required by law; group life insurance; major medical insurance; savings fund; food coupons.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Hotel Duty Manager», «Guest Services Manager», «Hotel Operations Manager», «Guest Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.