- Location
- Casole d'Elsa Province of Siena Italy
- Employment
- Seasonal
- Seniority
- Mid-Level
- Posted
- Nov 3, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Concierge at Castello di Casole, A Belmond Hotel, Tuscany serves as the main guest contact, arranges personalized experiences and coordinates with hotel teams and local partners. This seasonal position is for the 2027 summer season under the Turismo Federalberghi collective agreement.
Role & Responsibilities
- Serve as the main point of contact for guests, providing personalized assistance throughout their stay.
- Recommend local attractions, restaurants, activities, and cultural events that reflect the Tuscan spirit.
- Arrange and confirm restaurant reservations, transportation, guided tours, and special requests.
- Build and maintain relationships with local partners to provide access to exclusive experiences and services.
- Anticipate guest needs and preferences, delivering thoughtful touches to enhance their stay.
- Coordinate with Front Office, Housekeeping, and Food and Beverage teams to support smooth guest communication and satisfaction.
- Handle guest complaints and concerns with professionalism, discretion, and empathy.
Qualifications
- At least 2 years of experience in a similar role within a luxury hotel or hospitality environment.
- Fluent in Italian and English; knowledge of a third language is highly valued.
- Local knowledge of Tuscany and its cultural, gastronomic, and leisure offerings.
- Exceptional interpersonal and communication skills.
- Strong problem-solving skills and an intuitive understanding of guest expectations.
- Proficiency in Microsoft Office and hotel management systems.
- A valid driver's license is preferred.
- Demonstrates empathy, professionalism, and a proactive service attitude.
- Collaborative team player who fosters a positive work environment and shares local insights generously.
Skills
Experience
At least 2 years in a similar role within a luxury hotel or hospitality environment.
Workplace
The successful candidate will be located in Casole d'Elsa, Province of Siena, Italy, with easy access to Florence.
Explore jobs in Italy.
Benefits
Seasonal staff accommodation for non-residents in a dedicated staff house with swimming pool access; staff canteen; employee welfare benefits; preferred employee rates and complimentary experiences through the Discovery Belmond Program; learning opportunities, wellness programs, and career growth pathways across Belmond's global network.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Concierge», «Hotel Concierge», «Guest Experience Concierge», «Guest Services Concierge», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.