Belmond Client Director

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Role & Responsibilities

• Develop and maintain revenue from owned and prospective accounts across Australia and New Zealand, leading the direct proactive sales teams and covering Leisure, FIT, Groups and Events/MICE segments.
• Implement strategic account management for owned accounts and direct reports, and expand the active account base through business development.
• Meet revenue targets for each Belmond property or regional property group, as defined by personal KPIs; periodically review strategy, results against goals and corrective measures with the Direct Manager, VP Global Sales and other relevant parties.
• Maintain team motivation and focus to drive consistent financial growth and position Belmond as the preferred choice for luxury accounts across the covered markets.
• Develop detailed quarterly personal and team sales action plans and annual account management plans to meet and exceed revenue goals for each account, for review and approval with the DDOS.
• Maintain frequent contact with property sales personnel and relevant property, area and regional Directors of Sales to keep product and market knowledge current, align sales strategies and drive desirable business into the Belmond portfolio; ensure direct sales reports follow the same practice.
• Collaborate closely with property management, sales and revenue management teams, and lead closing efforts for generated leads.
• Qualify leads from owned accounts and follow through to secure bookings that meet desirable-business parameters; ensure direct proactive sales reports follow the same practice.
• Prepare quotes and detailed offers for group leads generated by owned accounts, with support from the Travel Trade Support and Property Groups Teams.
• Provide timely, accurate and personalized responses and follow-up to customer enquiries.
• Work with the Divisional Director of Sales, B2B Marketing team, PCMs and other Corporate Commercial teams to synchronize local, regional and divisional strategies.
• Support the Divisional Director of Sales in organizing annual sales series, strategic partner sales events and Belmond participation in relevant trade shows across specified markets.
• Plan and organize sales-team attendance at national and international sales trips, roadshows and trade shows in line with guidelines and the Global Sales Event calendar, coordinating with property sales teams where relevant.
• Ensure direct reports develop annual strategic sales action plans that build positive, ongoing relationships with existing key and prospective accounts and generate sustained revenue growth for the division and Belmond.
• Periodically review team financial performance, priorities, actions and initiatives with direct reports, Directors of Sales and the Divisional Director; direct corrective efforts when performance is off target.
• Analyze account productivity across past, current and projected performance to ensure individual customer targets are met.
• Help organize training, coaching and individual guidance for direct reports; conduct regular individual and team reviews to support sales-target achievement.
• Develop resourceful methods to grow market share within owned accounts while maintaining high client satisfaction.
• Apply effective problem-solving methods to resolve issues and challenges.
• Build and nurture partnerships with key contacts, decision-makers, bookers and influencers within owned accounts.
• Conduct regular property and product training for relevant accounts and clients to keep Belmond top of mind.
• Host inspirational, creative client events with selected key accounts throughout the year.
• Communicate global Belmond portfolio promotions and offers to direct reports to support properties in achieving budgeted revenue, particularly during shoulder seasons.
• Use selling, negotiation and closing tools to improve conversion across assigned territories and accounts.
• Plan regular customer educational trips to key Belmond destinations in line with quarterly and annual sales plans, and escort trips when necessary.
• Attend relevant industry functions and meetings to represent the company appropriately.
• Build and maintain relationships with industry colleagues, including luxury hospitality and travel brands, tourism boards, airlines and DMCs.
• Provide the Divisional Director and divisional colleagues with updates on market conditions, trends and competitors.
• Use Tableau BI tools proficiently and conduct regular strategic analysis of markets, properties and account performance.
• Maintain an accurate database of owned accounts and contacts, promptly logging sales activities in OSC; ensure direct reports follow the same practice.
• Manage and control individual and team budgets with the Divisional Director of Sales, within annual budget and available market resources.
• Prepare production, account management and other sales reports as requested by the Direct Manager.
• Maintain an active social media presence and support the Corporate Marketing communications plan.
• Protect the security and confidentiality of guest, customer, employee and company information.

Qualifications

• Proven track record of achieving revenue targets and growing key accounts.
• Good understanding of transient sales and commercial performance analysis.
• Strong experience in account planning, lead conversion and client relationship management.
• Proficiency in CRM systems and sales reporting tools; experience with OSC, Tableau or similar BI/reporting platforms is advantageous.
• Ability to collaborate with sales, revenue and reservations teams across multiple properties.
• Willingness to travel as required.

Skills

Experience

5–10 years in client management, sales or a similar role within the hospitality or luxury travel sector.

Benefits

A comprehensive range of compensation, perks and benefits.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.