Venice Simplon-Orient-Express Cabin Steward

About Venice Simplon-Orient-Express

Launched in 1982, the Venice Simplon-Orient-Express is a luxury train operated by Belmond, part of LVMH, that celebrates the golden age of European rail travel. Its meticulously restored vintage carriages, distinguished cuisine and attentive service create an exceptional setting for hospitality professionals. Connecting celebrated European destinations, including Paris and Venice, the train brings together teams whose expertise spans culinary arts, onboard service and railway operations. As an employer, it offers a distinctive environment where precision, discretion and cultural sensitivity are central to the guest experience. Working aboard this historic train means contributing to a living travel heritage through exacting standards and thoughtfully personalised service.

Role & Responsibilities

• Review and verify incoming invoices for accuracy, proper approvals, and compliance with company policies.
• Welcome guests aboard and introduce them to cabin features, amenities, and onboard services.
• Prepare cabins before guests arrive and maintain them throughout the journey, including morning refresh and evening turndown services.
• Maintain impeccable cabin cleanliness, order, and presentation at all times.
• Assist with loading, unloading, and arranging guests’ luggage in their cabins.
• Serve meals, snacks, and beverages in cabins on request, maintaining the highest service standards.
• Coordinate special guest requests, including dietary requirements, celebrations, and comfort preferences.
• Provide attentive, personalized, anticipatory service tailored to each guest’s needs and preferences.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Inform guests about onboard safety procedures and respond appropriately to incidents or emergencies.
• Liaise with Kitchen, Housekeeping, Operations, and Guest Relations to ensure a seamless guest experience.
• Report issues affecting cabin conditions or the overall guest experience.
• Monitor cabin standards, replenish amenities, and maintain luxury service levels throughout the journey.
• Provide discreet, high-end service while respecting guests’ privacy and ensuring their comfort.

Qualifications

• Several years of experience in luxury hospitality.
• Experience serving international customers.
• Basic knowledge of reception, housekeeping, and/or food and beverage service techniques.
• Ability to perform heavy lifting over 35 kg.
• Flexibility to work varying hours, including weekends and holidays.
• Strong self-organization and time-management skills.
• Team-player attitude.
• Willingness to travel extensively across Europe.
• European or Swiss passport.
• Fluency in English and French; basic comprehension of Italian is a plus.

Skills

Experience

Several years of experience in luxury hospitality; experience serving international customers.

Benefits

Complimentary stays at Belmond properties subject to availability through the Discovering Belmond program; discounted rates on Belmond trains, cruises, and safaris; food and beverage discounts; comprehensive health and life insurance; unlimited access to learning platforms.

Culture

The Venice Simplon-Orient-Express’s workplace culture is shaped by the heritage of its historic carriages, meticulous attention to detail and the art of personalised hospitality. Its distinctive environment brings together service, culinary and operational expertise, requiring close teamwork and adaptability to deliver an exceptional guest experience aboard a moving luxury train.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.