Belmond Assistant Restaurant Manager

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Role & Responsibilities

• Oversee the daily operation of Restaurant Y, ensuring service quality, smooth operations and guest satisfaction.
• Ensure Belmond, Forbes and LQA standards are met throughout the guest journey.
• Lead, guide and support the maître d’, bar and sommelier teams, fostering a positive, collaborative, high-performing workplace.
• Lead and participate in daily briefings, aligning the team on reservations, VIP guests, events, preferences, operational priorities and personalisation opportunities.
• Monitor team members’ appearance, demeanour, technical knowledge and performance, providing ongoing direction and feedback.
• Train, onboard and develop new colleagues, supporting the department’s technical and professional growth.
• Prepare and monitor schedules, days off, holidays, breaks, overtime and shift changes to ensure appropriate staffing.
• Oversee the restaurant’s organisation, cleanliness, mise en place, upkeep and replenishment of supplies and equipment.
• Control stock and monitor inventories of beverages, linens and operating supplies, helping reduce waste and use resources responsibly.
• Monitor dining-room service quality, identify improvement opportunities and guide the team promptly when needed.
• Handle and resolve guest requests, questions and complaints with empathy, agility and autonomy, aiming to turn difficult situations into positive experiences.
• Record and encourage follow-up on compliments, incidents and opportunities for improvement, strengthening attention to detail.
• Support recruitment and onboarding for the department.
• Help organise and deliver special events, including food festivals, Master Series, Christmas and New Year’s Eve.
• Create and support new experiences and surprise elements that showcase the cuisine and make service more memorable.
• Represent Food and Beverage leadership at operational meetings and, in its absence, make decisions needed to ensure the restaurant runs smoothly.
• Ensure compliance with health, safety, hygiene, confidentiality and sustainability standards throughout operations.

Qualifications

• Completed secondary education.
• At least 5 years of leadership experience in restaurant service.
• Experience supervising and developing teams.
• Knowledge of gastronomy, service techniques, enology and wine service.
• Advanced English; a second language is an advantage.
• Leadership, planning, organisation, communication and interpersonal skills.
• Attention to detail, guest-service focus, proactivity and problem-solving ability.
• Availability to work varied hours.

Skills

Experience

At least 5 years in a leadership position in restaurant service.

Education

Completed secondary education.

Benefits

Fixed salary plus a share of the service charge; health insurance (Itamed, local coverage, with co-payment) and Dental Uni dental plan after the probationary period; Ticket pharmacy and fuel benefits after the probationary period; exclusive employee gym; life insurance with family funeral assistance; meals at the on-site 24-hour Bela Vista Restaurant; company shuttle and transport allowance as needed; uniform provided and laundered at the hotel; BRL 100 food allowance; service recognition awards at 5, 10, 15 and 20 years; birth basket on the occasion of a child’s birth; birthday leave subject to internal policy; Belmond Discovery Program with complimentary stays at hotels worldwide and 50% off restaurant consumption; “Guest for a Day” program; employee discounts at the hotel’s restaurants, spa and boutique; Beat learning platform with various courses, including Harvard courses with certificates; discounted cinema tickets at Cine Cataratas.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.