- Employment
- Seasonal
- Seniority
- Supervisor
- Compensation
- €29,000–30,000/year
- Posted
- Oct 9, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
Splendido, A Belmond Hotel, seeks an Assistant Front Desk Manager to support reception operations, supervise the team and ensure a high standard of guest service. The seasonal contract runs from February to November 2027 and is classified at Level 2 under the C.C.N.L. Settore Turismo.
Role & Responsibilities
- Support the Front Desk Manager in the day-to-day management of reception operations.
- Supervise and coordinate the reception team’s activities to ensure efficient, effective service.
- Welcome guests on arrival and assist with check-in and check-out.
- Address and resolve guest complaints or concerns promptly and courteously to ensure guest satisfaction.
- Monitor compliance with hotel policies and procedures.
- Prepare and reconcile daily financial reports and ensure proper documentation.
- Assist with administrative duties, including updating reservation logs and managing guest lists.
- Train and mentor reception staff, providing guidance and support as needed.
Qualifications
- Strong customer focus and a natural aptitude for delivering an exceptionally high standard of service.
- Outstanding leadership, interpersonal communication, and problem-solving skills.
- Ability to work under pressure and manage complex situations calmly and professionally.
- Fluent written and spoken Italian and English; knowledge of a third language such as French, German, Russian, or Arabic is an advantage.
Skills
Experience
At least 2 years in similar roles, such as Assistant Front Desk Manager, within luxury five-star hotels or international chains.
Education
Secondary school diploma or university degree, preferably in tourism or hospitality management.
Workplace
The role is situated in Portofino, Liguria, Italy — conveniently close to Genoa.
Explore jobs in Liguria or in Italy.
Compensation
The base compensation for this position ranges from EUR 29,000 to EUR 30,000 per annum.
Benefits
Seasonal employment under the C.C.N.L. Settore Turismo, Level 2, Assistant Front Desk Manager; salary under the CCNL with an increase based on seniority and skill level; separate payslips for 13th and 14th salary payments and TFR; welfare incentive based on quality goals; accommodation in a double room at the staff house, including breakfast; bus ticket for the contract period; staff canteen; Discovering Belmond programme benefits, including complimentary accommodation at Belmond hotels and discounted rates for trains, cruises, safaris, food, and beverages. The role runs from February 2027 to November 2027, with the aim of continued collaboration over subsequent seasons at Splendido and a career path.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Guest Services Manager», «Front Office Supervisor», «Reception Manager», «Guest Services Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.