Belmond Assistant Food and Beverage Manager

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Role & Responsibilities

• Plan, organize, and supervise operations across the Ipê and Y restaurants, Tarobá Bar, pool bar, room service, banquets, and other food and beverage experiences.
• Ensure services meet Belmond, Forbes, and LQA standards for quality, presentation, and hospitality.
• Lead, develop, and support dining-room, bar, sommelier, hostess, and maître d’ teams through guidance, ongoing feedback, and technical training.
• Participate in recruitment, onboarding, training, development, and retention for the department.
• Prepare and monitor work schedules, holidays, days off, breaks, shift changes, and overtime to support an efficient, appropriately staffed operation.
• Monitor the team’s presentation, conduct, organization, and performance, ensuring adherence to hotel standards.
• Lead and participate in daily briefings, guiding the team on reservations, VIP guests, events, operational priorities, and opportunities to personalize service.
• Manage restaurant reservations, monitoring maîtres d’ and hostesses to ensure a smooth and attentive welcome for guests.
• Supervise organization, cleanliness, mise en place, care of materials, and equipment functionality across all food and beverage outlets.
• Monitor stock, beverage inventories, linens, service materials, and equipment to help control costs and reduce waste.
• Support the creation and updating of menus, pricing, service formats, wine lists, and new dining concepts.
• Help create and deliver distinctive experiences, surprise elements, and initiatives that increase guest satisfaction and revenue.
• Organize and oversee banquets, internal and external events, food festivals, Master Series, Christmas, New Year’s Eve, and other special occasions.
• Conduct operational rounds of restaurants, bars, and event rooms, identifying opportunities for improvement and ensuring standards are met.
• Receive, manage, and resolve guest complaints promptly, empathetically, and autonomously, seeking to turn difficult situations into positive experiences.
• Record and follow up on incidents, compliments, and improvement opportunities, ensuring appropriate communication with the team and management.
• Represent Food and Beverage management at operational and departmental meetings and, in its absence, make decisions required for the smooth running of operations.
• Develop initiatives to improve results, increase revenue, reduce costs, and use resources responsibly.
• Ensure compliance with health, safety, hygiene, confidentiality, and sustainability requirements throughout operations.

Qualifications

• Completed higher education, preferably in hospitality, tourism, or business administration.
• At least 5 years of leadership experience in restaurant operations and food and beverage services.
• Experience managing teams, schedules, training, feedback, and performance.
• Knowledge of gastronomy, service techniques, enology, and wine service; cocktail-making knowledge is an advantage.
• Experience with restaurant, bar, room service, banquet, and event operations.
• Fluent English; another language is an advantage.
• Ability to monitor performance indicators and manage stock and inventories, reduce costs, and identify revenue-generation opportunities.
• Leadership, planning, organization, clear communication, empathy, and a focus on excellent service.
• Agility in decision-making and resolving operational situations.
• Availability to work flexible hours.

Skills

Experience

At least 5 years in a leadership position in restaurant operations and food and beverage services.

Education

Completed higher education, preferably in hospitality, tourism, or business administration.

Benefits

Fixed salary plus participation in the service charge; health insurance (Itamed, local coverage, with co-payment) and Dental Uni dental insurance after the probationary period; Ticket pharmacy and fuel benefits after the probationary period; an exclusive employee gym; life insurance with family funeral assistance; meals on site at the 24-hour Restaurante Bela Vista; company-provided transport and a transport allowance as needed; uniform supplied with hotel laundry service; R$100 food allowance; service awards after 5, 10, 15, and 20 years; a birth basket on the occasion of a child’s birth; birthday leave subject to internal policy; Belmond Discovery Program with complimentary stays at hotels worldwide and 50% off restaurant purchases; “Guest for a Day” program; employee discounts at the hotel’s restaurants, spa, and boutique; Beat learning platform with varied training, including Harvard courses with certificates; and discounted cinema tickets at Cine Cataratas.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.