Bang & Olufsen Store Manager

About Bang & Olufsen

Bang & Olufsen is a Danish audio and home entertainment brand founded in 1925 by Peter Bang and Svend Olufsen. Based in Struer, it develops speakers, headphones and televisions, combining acoustic engineering with product design and materials craftsmanship. Its work spans software, design, manufacturing, retail and commercial roles. The brand emphasizes product longevity, with aluminum processing and finishing at its Factory 5 in Struer.

Role & Responsibilities

• Take full responsibility for store performance, operations, team management, and the achievement of sales and profitability targets.
• Deliver an exceptional customer experience throughout the shopping journey and develop close relationships with loyal clients.
• Train and coach the sales team daily, in collaboration with Global Training and online training modules, to uphold Bang & Olufsen standards and maintain an engaged, high-performing team.
• Directly manage the sales team, including recruitment, coaching, setting and monitoring sales objectives, scheduling, and leave management.
• Build local brand awareness through events, marketing campaigns, partnerships, and activations, working closely with the Head of CoCo France, Marketing Manager, and Assistant Store Manager; develop and oversee the store’s annual marketing plan.
• Represent Bang & Olufsen at CRM events and act as a brand ambassador in and outside the store.
• Oversee daily store operations in collaboration with Global Retail to ensure smooth workflows and maintain an impeccable environment.
• Ensure compliance with the headquarters’ international visual merchandising standards.
• Coordinate internal and external stakeholders, including installation teams, Bang & Olufsen headquarters, service providers, after-sales service, and customer service.
• Oversee administrative and financial processes, including sales tracking, cost control, reporting, stock management, inventories, and after-sales service.
• Work according to store opening hours, including at events outside regular hours and at off-site locations.

Qualifications

• At least 5 years of experience as a Store Manager, Assistant Store Manager, or in a similar role in luxury or premium retail.
• A proven ability to grow store sales performance and rally teams around ambitious objectives.
• A passion for music and audio products is an advantage.
• Strong interpersonal skills and the ability to connect with a demanding, international clientele.
• A commitment to coaching and developing teams to deliver excellent customer service.
• Experience developing junior managers and sales teams.
• Results-oriented, persistent, and able to stay motivated in the face of challenges.
• Positive leadership and the ability to embody brand values and lead by example.
• Excellent organisational skills, including team scheduling and retail operations management.
• A passion for new technologies, design, and music.
• Fluency in spoken and written French and English.
• Availability to work store opening hours and exceptional events outside those hours.

Skills

Experience

At least 5 years as a Store Manager, Assistant Store Manager, or in a similar role in luxury or premium retail.

Benefits

Competitive benefits package.

Culture

Bang & Olufsen describes a workplace built around curiosity, collaboration and individual initiative. Its careers material emphasizes learning together, respect for individuals and the connection between creative and technical work. Long-lasting products and craftsmanship are recurring themes in its approach to design and production.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.