- Location
- Mexico City Ciudad de México Mexico
- Employment
- Temporary
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 14, 2026
About Balmain
Balmain, a distinguished brand within the Swatch Group, the world's leading watchmaking conglomerate, is renowned for its predominantly feminine collections that draw inspiration from a myriad of universes. Situated in Saint-Imier, Balmain's creations are a sophisticated fusion of tradition and contemporary aesthetics, each timepiece narrating its own unique story, such as the iconic arabesque motif inspired by the opulent embroideries adorning haute couture gowns.
Balmain Beauty seeks a Counter Manager for PH Polanco in Mexico City to lead, coach and develop Sales Associates and deliver sales, customer service and operational targets. The role owns customer acquisition and retention, business planning, in-store events, customer relationship management and team performance; it offers progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Role & Responsibilities
- Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and team leadership.
- Guide team performance and hold team members accountable.
- Recognize and meet customers’ needs, including handling difficult service situations with diplomacy and tact.
- Contribute to business planning, consumer insights, event management, customer relationship management and frontline marketing.
Qualifications
- Proven leadership, coaching and business management skills gained in a fast-paced retail environment.
- Retail sales experience.
- Experience in team leadership.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerized system, including email and Microsoft Excel.
- Effective verbal and written communication skills and excellent interpersonal skills.
- Strong customer service skills and the ability to win people over.
- Results-oriented, with strong drive to meet objectives and standards.
- Pursues goals beyond what is required or expected.
- Recognizes others’ development needs and supports their growth.
- Cultivates and maintains extensive informal networks.
- Models respect, helpfulness and cooperation.
- High attention to detail and strong organizational skills.
- Ability to work autonomously and contribute to a team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact and discretion when dealing with people.
- Required experience varies according to the business and store size.
Skills
Experience
Retail sales experience; leadership, coaching and business management experience in a fast-paced retail environment. Experience level depends on business and store size.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Explore jobs in Mexico.
Benefits
Progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Culture
Balmain, as part of the Swatch Group, fosters a culture of innovation and excellence, where tradition meets contemporary design. The workplace encourages creativity, collaboration, and a passion for luxury craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balmain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Retail Counter Manager», «Beauty Department Manager», «Beauty Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.