Balmain Counter Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Balmain
Balmain, a distinguished brand within the Swatch Group, the world's leading watchmaking conglomerate, is renowned for its predominantly feminine collections that draw inspiration from a myriad of universes. Situated in Saint-Imier, Balmain's creations are a sophisticated fusion of tradition and contemporary aesthetics, each timepiece narrating its own unique story, such as the iconic arabesque motif inspired by the opulent embroideries adorning haute couture gowns.
Balmain Beauty Counter Manager at Selfridges London. Lead a sales team in luxury beauty retail with strategic business planning and customer relationship management.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Create and execute agile business plans to recruit and retain customers through strategic targeting and in-store events
- Manage customer relationships and drive exceptional service delivery
- Oversee financial planning, resource allocation, and counter performance metrics
- Drive team performance accountability and individual development
- Build and maintain customer networks and community engagement
Qualifications
- Proven retail sales experience
- Demonstrated team leadership and coaching abilities
- Strategic planning and execution experience
- Financial planning and resource management capability
- Proficiency with computerized systems, email, and Microsoft Excel
- Exceptional verbal and written communication skills
- High attention to detail and organizational ability
- Ability to manage difficult customer situations with diplomacy and tact
Skills
Experience
Retail sales experience required, with proven team leadership experience. Degree of experience dependent on business or store size; candidates should demonstrate capability in a fast-paced retail environment with exposure to business planning, consumer insights, and front-line marketing execution.
Education
No specific formal education requirement stated; retail management experience and business acumen prioritized over formal qualifications.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Balmain, as part of the Swatch Group, fosters a culture of innovation and excellence, where tradition meets contemporary design. The workplace encourages creativity, collaboration, and a passion for luxury craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balmain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Counter Director», «Sales Team Leader», «Beauty Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.