Balenciaga Wholesale Customer Service Coordinator

Location
Employment Contract
Seniority Mid-Level
Department Wholesale, Commercial & B2B Sales
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
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Balenciaga — Paris: Wholesale Customer Service Coordinator (contract) managing order-to-invoice, logistics and SAP-based processes.

Overview

Balenciaga is a Paris-based luxury fashion house renowned for its avant‑garde ready-to-wear, accessories and footwear. Part of the Kering group, the Maison combines couture heritage with contemporary creative direction and operates within an international wholesale and retail network.

Role & Responsibilities

  • Manage end-to-end wholesale order administration: receive, validate and process showroom orders, pre-orders and replenishments.
  • Verify commercial conditions including pricing, discounts, Incoterms and minimum order quantities (MOQ); coordinate adjustments with commercial teams.
  • Coordinate product allocations and monitor stock availability for wholesale partners.
  • Organize and follow up on shipments domestically and internationally; manage delivery incidents and liaise with warehouse and carriers.
  • Oversee invoicing workflows: issue credit notes, process returns and refacturations, and ensure compliance with monthly close procedures.
  • Act as primary wholesale contact for order status inquiries, delivery timelines and dispute resolution.
  • Support the commercial team with operational reporting, analyses and ad‑hoc requests.
  • Maintain and update tracking dashboards and contribute to continuous improvement of order-to-cash processes and ERP tools.

Qualifications

  • Bac +2/3 in commerce, business administration, logistics, sales administration or equivalent.
  • 2–5 years' experience in sales administration (ADV) within wholesale / B2B environments.
  • Professional command of English (written and spoken); Italian is a plus.
  • Strong familiarity with wholesale flows and international logistics.
  • Proven proficiency with ERP systems (experience with SAP preferred) and advanced Excel skills.
  • Organized, autonomous, rigorous and comfortable working in an agile, fast-moving international environment.

Skills

SAP ERP Excel Incoterms MOQ

Experience

Minimum 2 to 5 years of hands-on experience in wholesale sales administration (ADV) or B2B customer service, preferably within an international luxury fashion or apparel environment.

Education

Bac +2/3 (Associate degree / two- to three-year post-secondary diploma) in commerce, management, logistics, sales administration or related field.

Workplace

This position is based in Paris, Île-de-France, France. Cerulean lists 3.434 open roles in Paris, including 62 posted recently. The broader Île-de-France area accounts for 3.886 active listings on Cerulean, 84 of which are new. In France as a whole, Cerulean currently features 4.478 open positions, with 109 posted this week.

Culture

Balenciaga fosters a highly creative, performance-driven environment rooted in couture heritage while operating globally. As part of Kering, the Maison emphasises professional development, excellence and inclusive teams, and publicly supports diversity and equal-opportunity recruitment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Wholesale Customer Service Specialist», «B2B Customer Service Coordinator», «Wholesale Order Administration Coordinator», «Wholesale Accounts & Logistics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.