Balenciaga Temporary Associate Store Director

About Balenciaga

Balenciaga is a globally recognised luxury fashion house known for its provocative design language and strong couture and ready-to-wear presence. The brand operates a network of flagship boutiques and is part of the Kering group, benefiting from an international luxury retail infrastructure and shared talent-development resources.

Role & Responsibilities

• Assist the Store Director with daily store leadership, ensuring floor coverage, visual merchandising, display standards, client service and operational compliance.
• Analyse sales and operational results (daily, weekly, monthly), set up regular assessments and translate findings into actionable plans.
• Report relevant commercial and operational information to headquarters and cascade key insights to the in-store team.
• Lead and support Department Managers to achieve quantitative and qualitative KPIs; implement and follow up on HQ and Store action plans.
• Create and sustain a positive, high-performing work environment; conduct morning briefs, one-to-one meetings and performance follow-ups.
• Own client experience and clienteling: supervise sales interactions, monitor CEE and NPS, develop loyalty strategies for clients ranging from new customers to VIC/VVICs.
• Manage store processes to ensure compliance with legal, safety, security, sustainability and HR guidelines; maintain store image to Balenciaga standards.
• Oversee day-to-day store operations including opening/closing procedures, inventory and warehouse stock management, petty cash and reconciliation.
• Process payroll as directed, maintain staff schedules and ensure adherence to attendance and punctuality standards.
• Identify process improvements to enhance efficiency and protect the company’s bottom line, including loss prevention and cost-conscious decision making.

Qualifications

• Minimum three years' experience in a managerial retail role with responsibility for at least 10 direct or indirect reports.
• Proven track record of significant sales performance within the luxury retail sector.
• Demonstrated ability to set goals, delegate, and follow up to deliver measurable commercial results.
• High sensitivity to client experience, loyalty programmes and relationship-building with high-value clients.
• Strong organisational precision, adaptability, interpersonal listening skills and professional curiosity.
• High availability and responsiveness required for peak retail hours and events.
• Fashion and product sensitivity with keen commercial awareness; strong digital literacy.

Skills

Experience

At least three years in a retail managerial position with responsibility for a team of ten or more, including demonstrated luxury sales performance and experience leading department managers to achieve KPIs.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or a related field preferred.

Workplace

Benefits

Professional development opportunities within the House and across the Kering group.

Culture

Balenciaga cultivates a fast-paced, creative and client-centric workplace where strong execution and boundary-pushing design intersect. The brand emphasises team development, operational excellence and internal mobility through the wider Kering network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.