- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €50,000–60,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga seeks a Store Manager for its Venice boutique, reporting to the Retail Manager Italy. The role leads commercial performance, client experience, team development, clienteling, merchandising and store operations; the position is in the Manager (Quadro) category under the specified National Collective Labour Agreement. Indicative annual salary is €50,000–€60,000 depending on experience, with eligibility for variable annual bonus and monthly collective sales incentives.
Role & Responsibilities
- Drive the store’s commercial performance, ensure accurate and comprehensive reporting, and recommend actions tailored to the market and strategic growth vision.
- Deliver client service in line with Maison standards.
- Support and coach the team in promoting Ready-to-Wear and providing comprehensive styling advice.
- Ensure compliance with retail procedures, including operations, cash management, compliance and quality standards.
- Lead and develop the team through individual and group coaching, morning briefings and performance evaluations; act as the in-store liaison with the Training team.
- Lead recruitment, oversee onboarding and ensure each team member embraces Balenciaga’s values and vision.
- Manage daily staff operations, including schedules, discipline and appearance, and lead by example.
- Build and develop a portfolio of loyal clients and brand ambassadors while growing the local and international client base.
- Implement high-quality CRM initiatives informed by client expectations and behaviours.
- Share structured boutique feedback and insights on client expectations, local trends, and products and collections with Retail management.
- Ensure collections are presented in accordance with Merchandising guidelines.
- Maintain visual consistency and appropriate expression of the Maison’s identity throughout the sales floor.
- Oversee all store controls, including internal organization, compliance, and safety and quality standards.
- Oversee stock management, including replenishment, inventories, discrepancy investigations and merchandise flow.
- Ensure accurate management of repairs, after-sales service cases and alterations.
Qualifications
- Experience managing a luxury boutique and leading performance-driven teams.
- Excellent interpersonal skills, a strong service orientation and highly developed listening skills.
- Responsive, accountable and well-organized, with a natural sense of presentation and persuasion.
- An established client portfolio and in-depth knowledge of the local clientele.
- Comfort with digital and IT tools, a genuine passion for fashion and strong product sensitivity.
- Fluent Italian and English; a third language is an asset.
- National Collective Labour Agreement (CCNL) for Employees of Companies in the Tertiary Sector, Distribution, and Services; Manager (Quadro) category.
Skills
Experience
Experience managing a luxury boutique and leading performance-driven teams; no duration specified.
Workplace
This position is based in Venice, Veneto, Italy.
Compensation
The base compensation for this position ranges from EUR 50,000 to EUR 60,000 per annum.
Benefits
Eligibility for a variable annual bonus linked to individual and company objectives, subject to current company policies; eligibility to participate in the monthly collective sales incentive scheme under applicable company policy; additional benefits and initiatives under company policies, in addition to those provided under the applicable CCNL and current legislation.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Store Director», «Shop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.