Balenciaga Store Manager

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Lead and mentor the deputy store manager and sales team to exceed revenue and KPI targets whilst maintaining brand guidelines and procedures
• Manage floor coverage, visual merchandising, displays, and customer service operations; conduct daily, weekly, and monthly performance analysis
• Foster a positive work environment, lead by example, and cultivate a motivated team equipped with current fashion and luxury industry knowledge
• Oversee clienteling activities in alignment with headquarters guidelines; maintain consistent Balenciaga brand experience and ensure premium customer service standards
• Monitor CEE and NPS scores and implement corrective actions based on performance results
• Develop new client relationships and enhance VIP loyalty through advanced data collection and one-on-one relationship building
• Manage customer complaints and execute comprehensive sales procedures to maintain satisfaction
• Ensure compliance with legal, safety, security, HR, and sustainability guidelines; maintain store presentation to Balenciaga standards
• Supervise inventory activities, warehouse stock oversight, and reconciliation; report discrepancies immediately
• Review and improve existing procedures to enhance efficiency and effectiveness for sustained growth
• Build influential networks within domestic and international luxury sectors to strengthen customer loyalty, particularly among VIP and VVIP clientele

Qualifications

• Demonstrated understanding of Balenciaga product sensitivity and brand values
• Proven ability to drive new customer acquisition and strengthen existing client relationships in a luxury market context
• Strong customer service orientation and excellent communication skills in delivering premium after-sales support
• Active team player with positive attitude capable of fostering team cohesion and collaborative work environment
• Fluency in English and Korean

Skills

Experience

Minimum 5 years of progressive experience in luxury retail, preferably in a store management or senior sales leadership role; demonstrated success in achieving sales targets and managing high-performing teams in a luxury fashion environment.

Education

Secondary education minimum; tertiary qualification in business administration, fashion management, or related field preferred.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.