Balenciaga Store Manager

Overview

Balenciaga, a prestigious fashion house founded in 1917 by Cristóbal Balenciaga, is renowned for its avant-garde designs and has been a cornerstone of the luxury fashion industry. Since joining the Kering Group in 2001, Balenciaga has continued to expand its influence globally, offering a wide range of products including ready-to-wear, leather goods, shoes, and accessories. The brand is committed to fostering professional growth and innovation within its teams.

Role & Responsibilities

• Lead the store sales team, including assistant managers and team members, to achieve sales and KPI targets while adhering to procedures and guidelines.
• Oversee brand engagement activities to maximize store potential and achieve qualitative and quantitative goals.
• Manage floor coverage, sales enhancement, visual merchandising, display, customer service, and operations.
• Analyze daily, weekly, and monthly results, and continuously evaluate performance.
• Report to headquarters and share information with the store team.
• Monitor local competitors and business environment.
• Support the store in achieving specific qualitative and quantitative goals and lead team leaders.
• Update the store team on KPI status and provide necessary support to achieve them.
• Create and maintain a positive work environment, exemplify brand behaviors, and support the store team in doing the same.
• Motivate and challenge the store team daily, preparing team and individual activities such as morning briefings and one-on-one meetings.
• Collaborate with managers to manage staff issues and develop, retain, and support team members.
• Act as a brand ambassador, maintaining and enhancing brand culture both internally and externally.
• Oversee clienteling activities, ensuring compliance with headquarters guidelines and maintaining store ambiance in line with brand image.
• Provide consistent Balenciaga signature experiences and customer engagement, supervising sales activities to meet qualitative standards.
• Manage client complaints and related sales procedures.
• Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
• Maintain store image according to Balenciaga standards and ensure team access to necessary resources.
• Plan, approve, organize, and prepare activities to manage expected workload and provide available resources.
• Ensure the safety of products and valuable items in the store.
• Implement retail excellence guidelines in the store, including front-of-house and back-of-house operations.

Qualifications

• Understanding of Balenciaga's product sensitivity and ability to act in accordance with the brand's image and values.
• Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen relationships with existing ones.
• Customer service mindset and excellent communication skills to provide superior customer service and after-sales service.
• Proactive and positive team player contributing to a positive work environment and enhancing teamwork.

Skills

Experience

Proven experience in a managerial role within the luxury fashion industry, with a strong track record of achieving sales targets and managing a team.

Education

Bachelor's degree in Business Administration, Fashion Management, or a related field is preferred.

Workplace

Benefits

Balenciaga offers a dynamic and inspiring work environment, opportunities for professional growth within the brand and the Kering Group, and a commitment to diversity and inclusion.

Culture

Balenciaga fosters a culture of innovation and excellence, encouraging employees to reach their full potential in a supportive and diverse environment. The brand values creativity, collaboration, and a commitment to maintaining its esteemed reputation in the luxury fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.