Balenciaga Store Manager

Overview

Balenciaga, a distinguished name in luxury fashion, was founded in 1917 by Cristóbal Balenciaga, a couturier renowned for his exacting standards. The brand's identity is deeply rooted in conceptual prêt-à-porter collections, with leather goods, footwear, and accessories gaining global acclaim. Balenciaga became part of the Kering Group in 2001, solidifying its status as one of the most influential brands in the fashion industry. The brand is committed to fostering professional growth and diversity within its workforce.

Role & Responsibilities

• Lead and manage the store sales team to achieve sales and KPI targets while adhering to company procedures and guidelines.
• Oversee brand engagement activities to maximize store potential and achieve qualitative and quantitative objectives.
• Manage floor coverage, sales enhancement, visual merchandising, and customer service operations.
• Analyze daily, weekly, and monthly results, and report to headquarters.
• Monitor local business environment and competitors.
• Support the store in achieving specific qualitative and quantitative goals, leading team leaders effectively.
• Update store team on KPI status and provide necessary support to achieve them.
• Foster a positive work environment and lead by example in brand behavior.
• Motivate and challenge the store team daily, preparing team and individual activities.
• Manage staff issues in collaboration with department managers and team leaders.
• Attract, develop, and retain talent, providing clear objectives and consistent feedback.
• Act as a brand ambassador, maintaining and enhancing brand culture internally and externally.
• Supervise clienteling activities in line with headquarters guidelines and ensure a consistent Balenciaga signature experience.
• Manage client satisfaction and engagement, overseeing sales activities to maintain Balenciaga's qualitative standards.
• Follow up on CEE and NPS scores, taking action based on results.
• Develop clienteling mindset to enhance customer loyalty and retention from new clients to VICs.
• Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
• Manage inventory activities and warehouse stock, ensuring alignment with sales potential.
• Review and improve existing procedures to enhance efficiency and effectiveness.

Qualifications

• Understanding of Balenciaga's product sensitivity and ability to act in accordance with the brand's image and values.
• Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen relationships with existing ones.
• Customer service mindset with excellent communication skills to provide superior customer and after-sales service.
• Proactive and positive team player contributing to a positive work environment and teamwork.

Skills

Experience

Proven experience in a managerial role within the luxury retail sector, with a focus on achieving sales targets and managing a team.

Education

Bachelor's degree in Business, Fashion, or a related field preferred.

Workplace

Benefits

Balenciaga offers a supportive environment for professional growth, encouraging leaders to build and maintain high-performing teams. Employees are empowered to reach their full potential in an inspiring work environment.

Culture

Balenciaga, as part of the Kering Group, is dedicated to fostering a diverse and inclusive workplace. The brand values diversity in all forms, believing it enriches the workplace and customer experience. All applicants are welcomed and provided with equal opportunities, with a focus on talent growth and success.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.