- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
The Store Manager leads Balenciaga’s Bangkok retail team and oversees daily operations, sales and KPIs, team development, inventory, customer service, and client relationships. The role also protects the brand image and ensures compliance with Balenciaga’s operational standards and guidelines.
Role & Responsibilities
- Manage the retail sales team and oversee daily store operations, including sales targets, KPIs, housekeeping, staff training, inventory management, and complaint handling.
- Lead and motivate the retail sales team to deliver excellent customer service and achieve sales targets.
- Ensure operational effectiveness and efficiency in line with Balenciaga’s standards and requirements.
- Attract, develop, and retain talent by fostering a positive work environment and a feedback culture.
- Build the customer database and maintain strong relationships with valuable clients and VIPs.
- Sustain the brand image, achieve sales and KPI goals, manage the store team, recruit, retain, and develop clients, and ensure compliance with brand processes and guidelines to realize the store’s full potential.
Qualifications
- Prior experience in retail and customer service, including people and store operations management.
- Inclusive leadership style and excellent organizational skills.
- Adaptability, persuasiveness, willingness to take risks, and a dynamic approach.
- High sensitivity to client experience and loyalty.
- Good command of spoken and written English and Chinese.
- Good PC skills, including MS Office and other digital tools.
Skills
Workplace
The successful candidate will be located in Bangkok, Bangkok, Thailand.
Explore jobs in Thailand.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.