Balenciaga Store Director

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Define, execute, and monitor the store action plan to achieve sales targets and KPIs, including quantitative and qualitative goals with daily, weekly, and monthly assessments
• Monitor local market trends, competition, and fashion developments; integrate insights into store strategy and share with team
• Identify and execute growth opportunities; communicate feedback and performance reporting to headquarters and store team
• Create and maintain a positive work environment consistent with Balenciaga brand values and behaviors
• Recruit, develop, and retain top talent in partnership with HR and Regional leadership; manage team onboarding and professional development
• Coach direct reports regularly; provide structured feedback and conduct individual appraisals at least twice annually
• Embody Balenciaga brand codes and promote brand culture internally and externally as a brand ambassador
• Ensure Balenciaga signature client experience is consistent with corporate standards, visual guidelines, and service values
• Lead by example; develop clienteling mindset and client loyalty and retention from beginners to VIP clients
• Oversee inventory, warehouse stock, and product security; ensure packaging and positioning comply with asset protection standards
• Execute Retail Excellence guidelines; supervise inventory activities and report discrepancies to merchandising
• Challenge and improve current processes to sustain growth while ensuring efficiency and effectiveness
• Handle administration, accounting responsibilities, and ensure compliance with legal, safety, security, sustainability, and HR guidelines

Qualifications

• 3 to 5 years of successful managerial experience in the luxury retail industry
• Minimum 10 people management experience
• Demonstrated ability to drive business results and achieve sales targets
• Strong clienteling and VIP engagement capability
• Brand ambassador mindset with deep understanding of luxury retail excellence
• Proficiency in retail operations, inventory management, and store administration

Skills

Experience

3 to 5 years of successful experience in a managerial position with minimum 10 people management in the luxury retail industry

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.