Balenciaga Store Director, Selfridges
- Seniority
- Manager
- Posted
- Mar 27, 2026
About Balenciaga
Balenciaga is a leading luxury fashion House known for avant‑garde design and rigorous craftsmanship. Historically rooted in couture and now prominent across ready‑to‑wear, accessories and digital innovation, the brand is part of the Kering group and operates globally with an emphasis on creative risk‑taking and elevated client experiences.
Balenciaga seeks a Store Director for its Selfridges London boutique to lead operations, sales and client programmes for the flagship store.
Role & Responsibilities
- Lead all commercial, operational and people aspects of the Balenciaga boutique at Selfridges to achieve and exceed sales and profitability targets.
- Own P&L responsibility: control margin, payroll, stock turn and expense management in line with corporate objectives.
- Recruit, develop and coach a high‑performing team of sales, client services and operations staff; set performance objectives and conduct regular reviews.
- Deliver exceptional clienteling and VIP hospitality programmes, driving retention and lifetime value of high‑net‑worth customers.
- Ensure flawless store standards across visual merchandising, presentation, product flow and brand compliance in collaboration with the Visual and Merchandising teams.
- Manage inventory, replenishment and stock integrity; coordinate deliveries, stock audits and loss prevention measures.
- Plan and execute in‑store events, launches and private appointments that reinforce brand positioning and drive footfall.
- Act as the primary liaison with Selfridges store management, regional corporate teams and creative partners; produce timely reporting and market feedback.
Qualifications
- Proven leadership experience in luxury retail, with prior responsibility for a flagship or high‑traffic boutique.
- Demonstrable commercial track record delivering sales growth, margin improvement and P&L management.
- Strong people management skills, including recruitment, talent development and performance management.
- Deep understanding of luxury client behaviour, clienteling techniques and VIP service standards.
- Excellent organisational skills with the ability to prioritise in a fast‑paced retail environment.
Skills
Experience
At least five years of progressive experience in luxury retail, including a minimum of three years in a senior management role within a flagship or high‑volume boutique environment, with proven responsibility for commercial and operational outcomes.
Education
Bachelor’s degree in Business, Retail Management, Fashion or equivalent professional experience preferred.
Workplace
This position is based in London, England, UK.
Culture
Balenciaga fosters a boundary‑pushing, creative environment that values bold design and technical excellence. The workplace is fast‑paced and collaborative, with a strong focus on delivering distinctive client experiences and upholding exacting standards of craftsmanship and presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Flagship Store Director», «Boutique General Manager», «Retail Operations Director», «Store General Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.