Balenciaga Store Director

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Define, execute, and monitor the store action plan to achieve sales targets and KPIs, setting targeted quantitative and qualitative goals with constant assessment
• Analyze business results on daily, weekly, and monthly cadences and maintain focus on key performance indicators while establishing strong store culture and brand storytelling
• Understand and monitor the local business environment continuously, including market trends and competition, while sharing insights with the store team
• Identify and execute growth opportunities, communicating high-quality feedback and reports to headquarters and store leadership
• Oversee accurate weekly payroll reporting for the store team and complete monthly scheduling to reflect business needs
• Create and maintain a positive work environment aligned with Balenciaga brand behaviors and values
• Provide clear vision and goals for the team, identifying, attracting, recruiting, developing, and retaining top talent in partnership with HR
• Develop comprehensive training and coaching plans for store management and teams, ensuring professional growth and industry awareness
• Coach direct reports consistently, provide structured feedback on a regular basis, and manage individual appraisal interviews at least twice annually
• Organize qualitative team engagement activities and motivation initiatives
• Embody Balenciaga codes and engage local community with the brand, serving as an ambassador internally and externally
• Ensure consistent execution of Balenciaga Signature and client experience standards across visual merchandising, store image, and team behaviors
• Lead by example, conveying Balenciaga service standards and behaviors to all clients
• Develop and execute clienteling strategies to build loyalty and retention across all client segments, from entry-level to VICs and VVICs
• Engage VIP and celebrity clientele while overseeing qualitative brand standards in client relationships
• Ensure compliance with all legal, safety, security, and internal requirements, including sustainability and HR guidelines
• Handle administration and accounting responsibilities while managing available resources effectively
• Apply safety protocols to ensure the protection of store team and clients
• Supervise warehouse stock levels, verify alignment with sales potential, and report to merchandising headquarters
• Guarantee the security of products and valuable materials in store and warehouse environments
• Oversee store opening and closing procedures and day-to-day operational management
• Maintain a cost-conscious approach to initiatives and expenses, protecting the company's profitability
• Process payroll as directed and maintain accurate store schedules
• Ensure staff adherence to attendance and punctuality standards
• Process monthly petty cash and check reconciliation and submit prior to due date
• Ensure execution of Retail Excellence guidelines across front-of-house, back-of-house, and team operations
• Supervise inventory activities and warehouse stock, reporting any discrepancies immediately
• Challenge and improve current processes to sustain growth while ensuring efficiency and effectiveness

Qualifications

• 3 to 5 years of successful managerial experience in luxury retail, managing minimum 20 people
• Inclusive leadership style with entrepreneurial mindset
• High sensitivity to client experience and loyalty
• Exceptional interpersonal skills and persuasiveness
• Strong organizational and precision skills
• Adaptability, openness, risk-taking, dynamic approach, strong listening abilities, and curiosity
• High availability and responsiveness
• Product and fashion sensitivity with mastery of digital skills
• Commitment to participating in innovative projects

Skills

Experience

3 to 5 years of successful experience in a managerial position managing a minimum of 20 people in the luxury retail industry, with demonstrated ability to drive sales, manage teams, and develop talent within a fast-paced, brand-focused retail environment.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.