Balenciaga Store Director

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Define, execute, and monitor comprehensive store action plans to achieve sales targets and key performance indicators
• Analyze performance metrics daily, weekly, and monthly to drive continuous improvement and strategic adjustments
• Monitor local market trends, competitive landscape, and fashion developments to maintain brand relevance and identify growth opportunities
• Create and maintain a positive work environment consistent with Balenciaga values and inclusive leadership principles
• Identify, recruit, develop, and retain top-tier talent through strategic recruitment in partnership with Head of Retail and HR
• Coach direct reports consistently, provide structured feedback biannually, and foster professional development through training initiatives
• Serve as Balenciaga Ambassador, embodying brand codes and promoting brand culture internally and externally
• Ensure consistent execution of Balenciaga Signature client experience standards across all store interactions
• Develop and execute clienteling strategy to build loyalty and retention across all client segments, from entry-level to VICs and celebrities
• Oversee warehouse stock supervision, verify alignment with sales potential, and report discrepancies to Merchandising Retail at Headquarters
• Manage day-to-day store operations including opening and closing procedures, staff scheduling, and attendance monitoring
• Handle payroll administration, petty cash and check reconciliation, and ensure compliance with all accounting responsibilities
• Ensure compliance with legal, safety, security, sustainability, and HR guidelines across all store operations
• Maintain store visual merchandising standards and brand image consistent with corporate guidelines
• Challenge and improve current processes to sustain growth, efficiency, and operational effectiveness

Qualifications

• 3–5 years of successful managerial experience in luxury retail industry, managing a minimum of 20 people
• Inclusive leadership style with demonstrated entrepreneurial mindset
• High sensitivity to client experience and loyalty development
• Exceptional interpersonal and communication skills with strong persuasiveness
• Advanced organizational and precision capabilities
• Adaptability, openness to risk-taking, dynamic approach, and strong listening abilities
• High availability and responsiveness
• Product and fashion industry sensitivity with mastery of digital tools and platforms
• Commitment to participating in innovative projects and driving organizational excellence

Skills

Experience

3–5 years of demonstrated success in a managerial position within the luxury retail sector, with proven track record of leading teams of at least 20 people, managing sales performance, developing retail talent, and driving client loyalty initiatives.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.