Balenciaga Senior Client Engagement Officer
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 29, 2026
About Balenciaga
Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.
Balenciaga seeks Senior Client Engagement Officer in Singapore. Drive in-store activations, clienteling programs, and data-driven engagement strategies across luxury retail environments.
Role & Responsibilities
- Develop and manage the annual and monthly client engagement activation calendar aligned with brand priorities and commercial objectives
- Curate and maintain high-quality client invitation lists, ensuring accuracy, segmentation, and relevance
- Plan and execute in-store activations and events in accordance with Balenciaga standards and brand guidelines
- Lead end-to-end coordination with external vendors and suppliers, ensuring timely preparation and flawless delivery
- Partner closely with retail teams to ensure smooth operational execution of all activations
- Oversee the invitation process including content, production, personalization, calligraphy/routing, and distribution to ensure a premium client experience
- Track, measure, and evaluate the performance and ROI of client engagement activities, identifying opportunities for continuous improvement
- Liaise with headquarters to coordinate and deliver VIC (Very Important Client) experiences and treatments
- Drive adoption and effective implementation of clienteling programs and tools across retail teams
- Ensure consistent execution of clienteling standards to strengthen client loyalty and retention
- Train and coach store teams on client engagement initiatives, including welcome gifting programs, exclusive events, client cards, and personalization strategies
- Maintain and safeguard a highly accurate and confidential client database
- Analyze client data to generate actionable insights that enhance engagement strategies and client experience
- Prepare and consolidate performance reports on client engagement initiatives and campaigns
- Collect, analyze, and report on client feedback and satisfaction metrics, providing recommendations for continuous improvement
- Leverage analytics to identify client trends, opportunities, and areas for optimization across markets
Qualifications
- Minimum 3–5 years of relevant experience in client development, CRM, events, or related fields
- Experience in the retail industry (luxury retail is an advantage)
- Strong organizational and project coordination skills
- Good analytical skills with the ability to interpret client data
- Strong communication and interpersonal skills
- Ability to manage multiple priorities under tight timelines with attention to detail
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Familiarity with client database management and segmentation
- Flexibility with working hours, including evenings or weekends based on event requirements
Skills
Experience
Minimum 3–5 years of relevant experience in client development, customer relationship management, events coordination, or related functions within the retail sector. Luxury retail industry experience is strongly advantageous. The ideal candidate will demonstrate proven expertise in executing large-scale client engagement initiatives, managing cross-functional stakeholder relationships, and delivering results in high-pressure, fast-paced environments.
Education
Not specified; secondary education or equivalent assumed as standard minimum for this role.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Balenciaga, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Manager», «Senior Retail Client Relations Officer», «Client Experience Coordinator», «Luxury Retail Engagement Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.