Balenciaga Senior Client Ambassador

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Drive and maximize store performance by meeting individual sales objectives while establishing yourself as a trusted advisor and styling expert for every client
• Master client conversation by engaging with curiosity and subtlety, asking thoughtful questions to understand lifestyle, preferences, and intentions
• Translate active listening into action by curating precise product selections and proposing complementary pieces with ease and credibility
• Enrich client interactions with cultural references—art, design, gastronomy, collecting—to create memorable and meaningful dialogues
• Identify client cues and opportunities to naturally introduce relevant and exclusive pieces from the collection
• Build and develop a strong, diverse client portfolio through consistent, thoughtful, and personalized engagement
• Act as a clienteling role model within the team, elevating collective standards by sharing best practices and encouraging authentic interactions
• Contribute to the store's clienteling strategy by supporting client acquisition, retention, and reactivation initiatives
• Bridge the House and its clients by translating creative vision clearly and inspiringly to both loyal and new audiences
• Represent the Maison beyond the boutique during private appointments and external events
• Ensure operational excellence by supporting key store responsibilities including opening and closing procedures and adherence to all guidelines

Qualifications

• Solid, proven experience in luxury retail within High Fashion, Couture, or Luxury Maisons with a strong clienteling culture
• Successful track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance
• Strong sense of observation and emotional intelligence with genuine curiosity and cultural awareness
• Natural ability to build meaningful connections through shared interests and agile conversation
• Commercial drive balanced with elegance and restraint in client interactions
• Natural leadership and coaching mindset with ability to elevate team standards
• Fluent in French and English; mastery of a third language is a strong asset

Skills

Experience

Solid and proven experience in luxury retail, ideally within High Fashion, Couture, or Luxury Maisons with a strong clienteling culture. Demonstrated track record of success in client portfolio development, exceptional customer retention, and clienteling-driven sales performance within a high-touch, personalized retail environment.

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.