Balenciaga Senior Client Ambassador

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Drive and maximize store performance by meeting individual sales objectives and establishing yourself as a trusted styling advisor for every client
• Master client conversations by asking thoughtful questions to understand client lifestyle, preferences, and intentions
• Curate precise product selections and propose complementary pieces with credibility and ease
• Enrich client interactions by referencing art, culture, design, gastronomy, and collecting to build memorable dialogue
• Identify client cues and opportunities to introduce relevant and exclusive pieces from the collection
• Build and develop a strong, diverse client portfolio through consistent, personalized engagement and long-term relationship nurturing
• Act as a clienteling role model and coach, sharing best practices and elevating collective team standards
• Contribute to the store's clienteling strategy, supporting client acquisition, retention, and reactivation
• Serve as a bridge between the House and its clients, translating creative vision clearly to both loyal and new audiences
• Represent the Maison during private appointments and external events as required
• Ensure operational excellence and support key store responsibilities including opening/closing procedures and adherence to guidelines

Qualifications

• Proven experience in luxury retail, preferably within High Fashion, Couture, or Luxury Maisons with strong clienteling culture
• Demonstrated track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance
• Strong observation and emotional intelligence skills with cultural awareness and conversational agility
• Ability to balance commercial drive with elegance and restraint in client interactions
• Natural leadership qualities with a coaching mindset and ability to elevate team standards
• Fluent German and English; proficiency in a third language is a strong asset

Skills

Experience

Solid and proven experience in luxury retail, ideally within High Fashion, Couture, or established Luxury Maisons with a strong clienteling culture. A successful track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance is essential.

Education

Not specified

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.