Balenciaga Senior Client Ambassador

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Drive individual sales objectives and store performance by establishing yourself as a trusted advisor and styling expert for every client
• Master the art of sophisticated client conversation, engaging with curiosity and subtlety to understand lifestyle, preferences, and intentions
• Curate precise product selections and propose complementary pieces with credibility and ease
• Enrich client interactions by referencing art, culture, design, gastronomy, and collecting to build a richer dialogue
• Identify client cues and opportunities, naturally introducing relevant pieces and exclusive items from the collection
• Build and nurture a strong, diverse client portfolio through consistent, thoughtful, and personalized engagement
• Act as a clienteling role model within the team, sharing best practices and elevating collective standards
• Contribute actively to the store's clienteling strategy, supporting client acquisition, retention, and reactivation
• Represent the Maison both within the boutique and at private appointments and external events
• Ensure operational excellence and support key store responsibilities including opening and closing procedures

Qualifications

• Solid and proven experience in luxury retail, ideally within high fashion, couture, or luxury maisons with a strong clienteling culture
• Successful track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance
• Strong sense of observation and emotional intelligence with cultural awareness and agility in conversation
• Natural leadership and coaching mindset, able to elevate team standards through authentic engagement practices
• Fluent in Italian and English; mastery of a third language is a strong asset

Skills

Experience

Solid and proven experience in luxury retail, ideally within high fashion, couture, or luxury maisons with a strong clienteling culture. Demonstrate a successful track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from EUR 35,000 to EUR 43,000 per annum.

Benefits

National Collective Labour Agreement for Employees of Companies in the Tertiary Sector, Distribution, and Services (CCNL); eligibility to participate in the company's sales incentive scheme; additional benefits and initiatives in accordance with company policies.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.