Balenciaga Sales Associate

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

The Sales Associate is an entry-level store front-of-house role, contributing to sales targets and building a client portfolio while representing Balenciaga’s values. The role combines tailored client service and omnichannel engagement with visual merchandising, stock and cash desk operations, deliveries, and teamwork.

Role & Responsibilities

• Contribute to store quantitative and qualitative targets, including KPIs.
• Handle client requests and after-sales situations with support from the Management Team.
• Work closely with the stock team to ensure product availability and fulfil client requests.
• Stay informed about the market, fashion trends and business environment.
• Welcome clients, provide tailored advice, listen to their expectations and respond to their requests.
• Ensure seamless delivery of the omnichannel client journey under the supervision of the Management Team.
• Present Balenciaga’s universe and signature, explaining collections and inspirations through storytelling when appropriate.
• Maintain the display and organization of all areas in line with visual merchandising standards.
• Follow product presentation guidelines.
• Promote client satisfaction by consistently delivering Balenciaga’s service, image and values.
• Create and update client portfolios and follow up through the Luce app.
• Engage clients from their welcome through their departure.
• Apply headquarters guidelines for the client journey and loyalty program.
• Demonstrate professionalism in all conduct, including communication and teamwork.
• Work with internal and external stakeholders through a service-oriented, collaborative, available and versatile approach.
• Support colleagues to facilitate teamwork, deliver the client experience and achieve goals.
• Participate in achieving sustainability goals.
• Contribute to front- and back-of-house operations, including stock control and inventories.
• Execute Retail Excellence processes with guidance from the Management Team.
• Process client transactions at the cash desk, including in-store, distant sales and M-store transactions.
• Promote and execute omnichannel services under the supervision of the Management Team.
• Prepare and organize client deliveries and shipments.

Qualifications

• Ability to multitask and handle the pressure of a busy day.
• Proven ability to drive results in a selling role and exceed individual and store goals.
• Good listening ability.
• Willingness to learn and improve.
• Adaptability, reactivity, natural curiosity and authenticity.
• Commercial awareness and strong business acumen, supported by a genuine passion for the fashion industry.
• Strategic vision to develop the business and a high level of personal performance.
• Ability to maintain a positive work environment while respecting brand values and behaviours.

Skills

Workplace

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.