Balenciaga Sales Assistant

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Deliver an exceptional in-store customer experience through attentive, flawless service, while identifying opportunities to increase sales and business growth.
• Build and maintain product knowledge and provide excellent customer service.
• Understand current products, trends and collections, and ensure customers are informed about them.
• Replenish stock and maintain high standards of merchandise and product presentation.
• Handle customer complaints, seek assistance when necessary, and resolve issues to the satisfaction of the customer and the company.
• Stay up to date with customer requirements and operating procedures.
• Monitor daily sales targets and performance, using appropriate sales techniques to achieve them.
• Understand all procedures and policies, and carry out work in accordance with those standards.
• Maintain personal appearance and presentation in line with company standards.
• Comply with security, health and safety regulations.
• Open and close the store according to business needs and company security rules.
• Carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Qualifications

• Previous experience in a similar role.
• Experience in a customer service role involving face-to-face customer contact.
• Ability to adapt to frequent change and work in a high-pressure environment.
• Ability to initiate contact and communication.
• Motivation to contribute as a team player toward a shared goal.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships.
• Strong team player who is considerate of colleagues.
• Fluency in a second language.

Skills

Experience

Previous experience in a similar role and customer-facing customer service experience.

Benefits

Professional development opportunities and opportunities to learn and grow.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.