Balenciaga Sales and Client Advisor
Join Balenciaga in Zhengzhou as a Sales and Client Advisor. This role in the luxury fashion industry involves achieving sales targets, engaging clients, and maintaining brand standards.
Overview
Balenciaga, a prestigious luxury fashion house renowned for its avant-garde designs, is part of the illustrious Kering Group. Kering is a global leader in luxury, managing the development of a series of renowned houses in fashion, leather goods, jewelry, and watches. As an employer, Balenciaga offers a dynamic and innovative environment where creativity and excellence are at the forefront.
Role & Responsibilities
- Achieve sales targets and key performance indicators.
- Address and report client requests and complaints to management.
- Collaborate with the stock team to ensure product availability.
- Stay informed on market trends and the fashion business environment.
- Inspire clients by embodying Balenciaga's brand values.
- Ensure seamless execution of the omnichannel client journey.
- Present the Balenciaga universe and provide detailed storytelling on collections.
- Offer personalized advice and maintain high client satisfaction standards.
- Maintain visual merchandising standards and execute product presentation guidelines.
- Engage clients by building authentic, long-term relationships.
- Facilitate teamwork and assist colleagues to achieve goals.
- Participate in achieving sustainability goals.
- Perform regular front-of-house and back-of-house duties.
- Process client transactions and promote omnichannel services.
- Receive and process store deliveries and shipments.
- Support after-sales services and provide feedback to management.
Qualifications
- Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal candidates).
- Minimum of 2 years of relevant sales experience (for external candidates).
Skills
Experience
A minimum of 2 years of relevant sales experience is required for external candidates. Internal candidates must have completed the Balenciaga onboarding path and Omnichannel Client Journey training.
Workplace
This position is based in Zhengzhou, Henan, China, within easy reach of Beijing. Cerulean lists 11 open roles in Zhengzhou. The broader Henan area accounts for 12 active listings on Cerulean. In China as a whole, Cerulean currently features 1.773 open positions, with 30 posted this week.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a leading luxury group.
Culture
Balenciaga fosters a culture of creativity and innovation, encouraging employees to embrace the brand's avant-garde spirit. The workplace is collaborative and dynamic, with a strong emphasis on teamwork and excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.